April Cain
Independently Employed
Boston,USA
1
Certification
28
years of professional experience
Customer-focused professional with a passion for delivering exceptional service. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to contribute to a dynamic team and make a positive impact.
Work History
Family Caregiver
2 Years 4 Months- Assisted family member with dressing guidance, grooming, meal preparation and medication reminders.
- Performed light housekeeping tasks such as laundry, vacuuming,and changing bed linens.
- Transported family member to medical appointments and other errands.
- Engaged Family member in meaningful conversation, socialization, and activity while providing personal care assistance.
Fleet Lot Attendant
1 Year 3 Months- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Oversaw daily operations of vehicle lot, ensuring optimal utilization of space and resources.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Improved vehicle tracking, introducing digital log system for better record-keeping and inventory management.
(Retired)Supervisor of Transportation
15 Years 2 Months- Directed and supervised daily operations of 400 transportation employees, ensuring compliance with union work environment regulations.
- Collaborated with customers, personnel, and supervisors to address and resolve concerns, improving overall service satisfaction.
- Analyzed accidents involving company-owned vehicles to identify causes and propose effective remedies, enhancing safety protocols.
- Implemented field safety assessments to enhance safety measures in transportation operations, reducing risk of incidents.
Subway Operator/Inspector
8 Years 2 Months- Operated train cars safely and efficiently within established protocols, adhering to strict schedules between designated points.
- Provided timely announcements to passengers regarding upcoming stops and arrival times, enhancing travel experience.
- Monitored train functions to ensure compliance with safety regulations, promoting passenger safety.
- Responded swiftly to emergencies, such as medical crises and mechanical malfunctions, ensuring adherence to organizational protocols.
Education
High School Diploma
Skills
Compassionate caregiving
Emotional support
Customer service skills
Attention to detail
Mobility support
Household management
Time Management
Situational Awareness
Crisis Management
Patient Advocacy
Personal Care Assistance
Mobility Support
Home Care Coordination
Certification
Adult First Aid/CPR/AED certified- exp. July 2027,
Personal and Home Care Aide State Training (PHCAST)certificate -Aug 2026
Timeline
Family Caregiver
Independently Employed
05.2024 - CurrentRead More
Fleet Lot Attendant
Enterprise Holdings
01.2023 - 04.2024Read More
(Retired)Supervisor of Transportation
Massachusetts Bay Transportation Authority
10.2006 - 12.2021Read More
Subway Operator/Inspector
Massachusetts Bay Transportation Authority
08.1998 - 10.2006Read More
West Roxbury High School
High School Diploma
Read More