April Campos
Austin
Summary
Dedicated customer service professional with over 13 years of experience and one year as a Purchasing Agent. Skilled in effective communication, problem-solving, and research. Proficient in Microsoft Office Suite and technology. Capable of managing tasks efficiently under pressure and collaborating effectively within teams.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mr. Greens Produce
Austin
08.2024 - 04.2026
- Manage high-volume order processing, including adjustments, invoicing and last minute changes under strict deadlines.
- Serve as a primary point of contact for cross departments. Communication involves resolving issues in real time to prevent delays in delivery routes.
- Served as the primary point of contact for cross departments, resolving issues in real time to prevent delays in delivery routes.
- Filled operational gaps to ensure workflow coordination during staffing shortages or unexpected issues.
- Train and coach team members on processes, performance expectations, and day-to-day responsibilities to support overall team success.
- Partner with management to identify workflow challenges and develop improved processes and procedures that support team efficiency and overall operations.
Customer Service Representative/Cashier
Stripes Convenience Store
Elgin
01.2016 - 01.2017
- Greeted customers warmly upon arrival.
- Monitored register to ensure compliance with company policy for cash handling.
- Managed and resolved errors to maintain operational integrity.
- Organized products to enhance customer accessibility and shopping experience.
- Conducted regular maintenance to ensure store cleanliness and safety.
- Ensured food station remained neat, organized, and sanitized while fully stocked with condiments.
- Fountain drink station to be kept up to date and well stocked (Straws, kids, cups etc.).
- Rotate items FIFO (First In First Out).
Bagger/Cart Pusher/Customer Service Rep
H-E-B
Austin
01.2013 - 01.2014
- Welcomed customers and bagged items according to guidelines.
- Stationed at different registers to maintain flow of customers' purchased items.
- Keep bagging area neat and sanitized.
- Offering help with carry outs if needed or disabled.
- Assisted customers in locating specific products to enhance shopping experience.
- Retrieving items that may have been forgotten or damaged once at checkout/register.
- Replacing damaged goods.
- Collected shopping carts from various locations to ensure organized shopping area.
- Removed debris and trash from shopping carts and surrounding areas to improve customer satisfaction.
- Reporting items to lost in found (wallets,purses,cellphones etc.)
Education
GED -
Austin Community College
Austin, TX04-2026
Skills
- Decision-making
- Order management
- Product knowledge training
- CRM software
- Sales forecasting
- Problem resolution
- Time management
- Effective communication
- Communication skills
- Work well with others
- Public speaking
- Decision-making
- Computer skills
- Decision-making
Timeline
Customer Service Representative
Mr. Greens Produce
08.2024 - 04.2026
Customer Service Representative/Cashier
Stripes Convenience Store
01.2016 - 01.2017
Bagger/Cart Pusher/Customer Service Rep
H-E-B
01.2013 - 01.2014
GED -
Austin Community College