Mary Ann Pinon
Riverside,CA
Summary
Dynamic Licensed Pharmacy Technician with a robust background in customer service and patient care, honed at South Coast Hospital. Excelled in streamlining inventory processes and enhancing inpatient pharmaceutical services, showcasing strong problem-solving and HIPAA compliance skills. Proven track record in improving workflow efficiency and delivering exceptional patient interaction. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Customer Service Representative
King Chevron Gas station
Woodcrest, California
01.2022 - 11.2024
- Coordinated company-wide monthly sales events.
- Conducted inventory checks and maintained organization in walk-in refrigerator.
- Restocked store shelves by filling inventory gaps and ensuring proper labeling.
- Provided aid to disabled customers with fueling and conducted propane tank sales, processed EBT,POS
- Managed vendor sign-ins upon their arrival.
- Guided fresh recruits in mastering time-efficient store methodologies, including register operation and backstock handling.
Noon Duty Supervisor
Riverside Unified School District
Woodcrest, California
01.2015 - 01.2018
- Supported staff by directing visitors and students efficiently, handled phone inquiries.
- Supervised students during lunchtime and recess with a focus on safety, provided support and maintain safety.
- Guide children in settling disagreements and compile incident reports from their accounts.
- Ensured smooth operations for student drop-off, pick-up and bus arrivals.
- Trained new supervisors and ensured effective time management.
Licensed Pharmacy Technician
South Coast Center West Pharmacy
Laguna Beach, California
01.2008 - 01.2010
- Handled high volume calls and assisted customers.
- Reconciled payments through consultation with insurance companies.
- Facilitated communication with healthcare providers to confirm medication details,
- Coordinate with prescribers for medication refills.
- Count prescriptions and ensure correct quantity, ensure proper labeling.
- Managed pharmaceutical supplies through efficient stock ordering and expiration tracking.
- Processed transactions efficiently while supporting patient needs with a focus on OTC products and specific requests.
- Facilitated problem-solving for prescriptions ensuring smooth pharmacy workflow.
- Conducted thorough verification of drug order deliveries against provided invoices.
Licensed Pharmacy Technician
South Coast Hospital
Laguna Beach, California
01.2002 - 01.2010
- Company Overview: In Patient Pharmacy
- Customer Service to all staff and visitors, answer busy phones, data entry, HIPPA compliant
- Executed sterile IV preparation for continuous 24-hour cycles, accurately filled chemotherapy medication IV, and oral.
- Produce necessary PCA items in response to manufacturer's inability to provide them.
- Maintained seamless inventory flow through precise order management for BAXTER IV bags and IV tubing
- Compounded pharmaceutical preparations including creams, lotions, and suppositories, delivered proper narcotic delivery to nursing floors
- Handled bubble packing for high-demand medications efficiently, 24 hour cart fill for nursing floors
- Conducted monthly inspections and restocked crash carts.
- Train new Technicians of all three shift duties, time management, HIPPA Compliant, typing
- Enhanced workflows to optimize inpatient pharmaceutical services.
Licensed Pharmacy Technician
Rite Aid Pharmacy
San Juan Capistrano, California
01.2001 - 01.2003
- Delivered outstanding customer service while managing high call volumes
- Maintained data entries adhering to HIPAA
- Counted, measured, and compounded medications in compliance with standard procedures.
- Collaborated with insurance companies to finalize claims processing.
- Streamlined inventory control processes to balance overhead and stock availability.
ER Counselor II
Mission Hospital Regional Medical Center
Laguna Niguel, California
01.1998 - 01.2002
- Managed trauma patient logistics and ensures the security of patients' valuables according to HIPPA standards.
- Processed patient insurance billing, collected copayments, and handled Worker's Compensation cases.
- Compiled billing information and tracked patients' belongings adhering to HIPAA regulations.
- Trained new employees on daily operational procedures and ensured their understanding of chart completion and workflow systems.
Education
Medical Coding and Billing -
Health Staffing Training Institute
Ontario, Ca01.2024
Licensed Pharmacy Technician
California State Board of Pharmacy
05-1999
General ED - tack and Field
San Clemente High School
San Clemente, Ca01.1988
Skills
- Chemo Therapy preparation
- Customer Service/Patient
- Data confidentiality
- Data entry
- Decision Making
- Time management
- HIPPA compliant
- ICD9 AND ICD10 billing
- Medicare regulations
- ICD9 and ICD10 coding
- IV Room sterile technique
- Medicare/Medi-Cal state regulations
- Medical Records keeping
- Medical Terminology
- Oral and Written Communication
- Patient Interaction
- PCS billing
- Problem Solving
- Reading Doctors sig codes
- Scheduling
- Complaint resolution
- Documentation
- Order fulfillment
- Paperwork processing
- Promotional support
- Microsoft Excel
- Store maintenance
- Data collection
- High-energy attitude
- Prioritization
- Medical terminology
- Training development aptitude
- Microsoft PowerPoint
- Microsoft office expertise
- Order processing
- Dispute resolution
- Multitasking and organization
- Punctuality and reliability
- Filing and typing
- Customer education
- Clerical support
- Task prioritization
- Strong teamwork
- Administrative support
- Document control
- Customer relations
- Problem-solving
- Active listening
- Decision-making
Ptcbnumber
TCH 185580
Certification
- Licensed Pharmacy technician
- Completed my Certificate for Medical billing and coding
- Food handlers card for the city of Riverside
Timeline
Customer Service Representative
King Chevron Gas station
01.2022 - 11.2024
Noon Duty Supervisor
Riverside Unified School District
01.2015 - 01.2018
Licensed Pharmacy Technician
South Coast Center West Pharmacy
01.2008 - 01.2010
Licensed Pharmacy Technician
South Coast Hospital
01.2002 - 01.2010
Licensed Pharmacy Technician
Rite Aid Pharmacy
01.2001 - 01.2003
ER Counselor II
Mission Hospital Regional Medical Center
01.1998 - 01.2002
Medical Coding and Billing -
Health Staffing Training Institute
Licensed Pharmacy Technician
California State Board of Pharmacy
General ED - tack and Field
San Clemente High School
Similar Profiles
SANAT GUPTASANAT GUPTA
Cashier at CHEVRON GAS STATIONCashier at CHEVRON GAS STATION
Alice PreetAlice Preet
Assistant Store Manager at Chevron Gas StationAssistant Store Manager at Chevron Gas Station
GAYANTHA LUCKMALGAYANTHA LUCKMAL
Shift Supervisor at Chevron Gas StationShift Supervisor at Chevron Gas Station