April Castaneda
Las Vegas,NV
Summary
Highly skilled Banking Specialist with in-depth knowledge of banking operations and procedures. Strong focus on customer service, regulatory compliance, and risk management. Proven ability to enhance operational efficiency and streamline workflow processes. Demonstrated success in fostering strong client relationships and improving overall bank performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Banking Specialist
USAA
Las V, NV
02.2022 - 11.2023
- Provided customer service and support to clients regarding banking products and services.
- Researched customer inquiries regarding account balances, interest rates, fees.
- Identified opportunities to cross-sell additional banking products or services based on customer needs.
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Assistant Manager
Countywide Real Estate & Property Management
El Cajon, CA
03.2017 - 02.2020
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Hair Salon Assistant
Badri Kermani Salon
San Diego, CA
05.2012 - 01.2017
- Ordered materials, supplies, or equipment needed for providing services.
- Attended workshops related to hairstyling techniques and trends in order to stay updated on industry knowledge.
- Ensured compliance with all salon policies and local health regulations.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Education
Business
Southwestern College
Chula Vista, CASkills
- Financial Reporting
- Banking regulations
- Cash balancing
- Customer Relationship Management
- Account Monitoring
- Account Updates
Timeline
Banking Specialist
USAA
02.2022 - 11.2023
Assistant Manager
Countywide Real Estate & Property Management
03.2017 - 02.2020
Hair Salon Assistant
Badri Kermani Salon
05.2012 - 01.2017
Business
Southwestern College