April Caudle

• Supervised patient access specialist in daily operations and workflow management in 13 Points of Service
• Trained current and new staff on patient registration processes and systems navigation.
• Implemented process improvements that enhanced efficiency of patient access services, resulting in smoother operations.
• Coordinated with clinical staff to streamline patient flow, which contributed to reduced wait times and increased patient satisfaction.
• Resolved patient inquiries regarding insurance, billing, and appointment status.
• Resolved customer complaints promptly, maintaining high customer service satisfaction levels.
• Identified opportunities for process improvement within the department.
• Conducted performance reviews/audits for all direct reports.
• Oversaw inventory management to maintain supply availability.
• Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and tip sheets.
• Rounded with staff to share leadership updates, answer questions, and gather feedback, fostering a collaborative environment for daily operations.

• Deliver high quality patient access services aligned with Patient First philosophy, ensuring a positive first impression and exceptional customer experience.
• Accurately collect and verify patient demographics, insurance eligibility, and required registration data using Epic and real-time eligibility tools.
• Schedule, cancel, and manage appointments across wound care, HBO, and vein services; maintain referral trackers, work queues, and I-Heal documentation.
• Resolved patient issues promptly and escalated concerns to leadership, enhancing patient satisfaction.
• Inform patient of account or coverage issues and completed out of pocket estimates, promoting financial transparency and patient access services.
• Collaborate with internal departments, physicians’ offices, and clinical team to coordinate smooth patient flow and ensure accurate handoffs.
• Maintain compliance with HIPAA, departmental policies, and organizational standards while managing confidential information

• Delivered comprehensive administrative and program support across Care Coordination, Beneficiary Travel, and Health Care for Homeless Program.
• Collected, compiled, and analyzed program data to produce detailed monthly and statistical reports supporting performance measures, goals, and operational decisions.
• Streamlined office operations by enhancing record keeping systems, data entry processes, and client correspondence workflows, resulting in improved overall efficiency.
• Manage calendars, room reservations, agendas and logistics for meetings, events and program activities.
• Oversaw receipt, routing, and maintenance of medical records and program documentation while adhering to facility, legal, and privacy guidelines.
• Supported invoicing, accounts receivable discrepancy investigations, and documentation for special mode transportation and consults.
• Drafted templates, correspondence, and standardized documents for the use of program managers and staff.
• Identified and recommended process enhancements that increased accuracy and service quality across multiple program areas.
• Coordinated shipments of medical equipment with vendors, ensuring timely delivery and compliance with regulations.

Provided clinical and medical support to the aerospace medicine physicians and in the routine care of rated and non-rated air crew, special operational duty and their dependents.

• Managed daily operations of flight surgeon's office, coordinated physician schedules, ensuring comprehensive medical and technical coverage for flight medicine.
• Reviewed medical records to determine worldwide duty eligibility and mobility status for aircrew and special duty assignments.
• Screened 1.5K pre/post deployment records, maintaining 100% inspection readiness of flying status documentation.
• Accomplished paraprofessional portion of preventative health assessment and military flight physicals for active duty, reserve component personnel, service academy applicants, and civilian candidates.
• Interviewed patients to obtain medical histories and collected vital signs.
• Educated patients about treatments, medications, and home care conditions.
• Assisted doctors, nurses and other staff with completing surgeries and non-invasive procedures.
• Led clinical team as shift leader, providing supervisory guidance and ensuring efficient patient care delivery.
• Coordinated patient flow processes and assigned medical technicians to providers.

• Deployed to Germany at Landstuhl Regional Medical Center during Operation Enduring Freedom/Operational Iraqi Freedom.
• Facilitated care for 1000+ patients with life-threatening injuries, ensuring timely and appropriate treatment.
• Supported aerovac team, ensuring safe transport of 250+ patients to definitive care facilities.
• Supplied manpower for 200+ soldiers returning from down range after receiving radiological care.
• Contributed to mission success in the United States Air Force

• Coordinated patient care through technician assignments, guidance, training, and technical support, enhancing team efficiency.
• Supported over 46 providers across 11 specialty areas, facilitating comprehensive patient care.
• Documented subjective and objective data and nursing intervention using the nursing process and current standards.
• Monitored and reported patient status, including infection control evaluations, to ensure adherence to safety standards.
• Ensured accountability and documentation of glucose testing, increased tracking 25%.
• Updated glucometer tracking binder and point of care monitoring; Trained 19 personnel on new testing criteria to enhance compliance.
• Provided nursing care support for adult, pediatric and medical surgical patients education on a 12 bed multi service unit with annual bed occupied count of 3,000.
• Assisted security forces operations during Operation Enduring Freedom.
• Enhanced safety protocols at US CENTCOM and US SOCOM Headquarters to ensure operational integrity.