JENNIFER MISKOL
Grand Junction,CO
Summary
Experienced Team Lead and receptionist with over 20 years of experience in healthcare operations. Proven track record of increasing customer satisfaction levels, streamlining processes, and providing exceptional customer service. Skilled in training and leading staff, managing calendars and scheduling, and providing administrative support.
Overview
29
29
years of professional experience
Work History
Patient Access Team Lead
St. Mary's Hospital
Grand Junction, Colorado
07.2017 - Current
- Lead patient access operations for a large healthcare system, ensuring compliance with federal, state, and local regulations
- Identify and implement strategies to improve patient satisfaction and reduce wait times
- Resolve patient and staff complaints in a timely and professional manner
- Meet and maintain Key Performance Indicators (KPI's) to include Customer Service Scores, Point of Service and Collection Goals
- Create and maintain individual and team reports on patient access KPI's
- Supervise, train and educate a team of Patient Access Registration Specialists in all aspects of the job
- Evaluate staff performance on a monthly, quarterly and yearly basis to assure all KPI's are being met
Infusion Center Clinic Lead
UCHealth
Aurora, CO
09.2009 - 06.2017
- Managed incoming Infusion referrals
- Assisted with insurance verification and authorization processes
- Communicated effectively with patients, healthcare providers, and other staff members
- Verified demographic, insurance coverage and claims
- Collected co-payments, deductibles and past due balances
- Met and maintained Key Performance Indicators
- Monitored and evaluated staff performance to ensure quality care was provided to all patients
Referral Coordinator
Plains Medical Center
Strasburg, CO
06.2007 - 09.2009
- Received and processed incoming referrals for medical services in a timely and accurate manner
- Ensured timely follow-up with referral sources and other healthcare providers to ensure completion of referrals
- Communicated effectively with patients, healthcare providers, and other staff members
- Ensured HIPAA compliance in all aspects of patient care
Medical Receptionist
Westside Women's Care
Wheat Ridge, CO
09.2001 - 09.2005
- Scheduled patient appointments
- Checked patients in and out for provider and radiology appointments
- Ran estimates and explained patient financial responsibility
- Collected co-payments, deductibles and past due balances
- Verified patient demographics and insurance
Medical Receptionist
Northern Arizona Dermatology Clinic
Flagstaff, AZ
09.1996 - 01.2001
- Assisted with insurance verification and authorization processes
- Scheduled provider and surgery appointments
- Checked patients in and out for scheduled appointments and surgeries
- Collect co-payments, deductibles and self pay balances
- Coordinated patient referrals to other healthcare providers
- General office duties including answering phones, faxing and medical record filing
Education
High School Diploma -
Fort Collins High School
Fort Collins, COSkills
- Coordinating appointments
- HIPAA compliance
- Workplace professionalism
- Skilled in Excel, Word, and OneNote
- Strong customer service
- Documentation and reporting skills
- Calendar coordination
- Clear communication
- Communicating financial responsibilities to customers
- Proficient in Google Suite
- Proficient in task delegation
Timeline
Patient Access Team Lead
St. Mary's Hospital
07.2017 - Current
Infusion Center Clinic Lead
UCHealth
09.2009 - 06.2017
Referral Coordinator
Plains Medical Center
06.2007 - 09.2009
Medical Receptionist
Westside Women's Care
09.2001 - 09.2005
Medical Receptionist
Northern Arizona Dermatology Clinic
09.1996 - 01.2001
High School Diploma -
Fort Collins High School
LEADERSHIP
Completed a one year Intermountain Health Leadership Course with focus on
- Effective communication
- SMART Goals
- Diversity, Equity and Inclusion
- Transition from co-worker to leader