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APRIL C. HAMPTON
Greenville,SC
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Open to workWork Type
Full TimeContract WorkPart TimeGig WorkLocation Preference
RemoteSummary
Dedicated Customer Support and Quality Assurance professional with over 10 years of experience in resolving concerns, ensuring compliance with policies, and maintaining accurate records. Demonstrates strong problem-solving skills and attention to detail while effectively managing competing priorities and handling sensitive information. Communicates clearly and approaches complex issues with a calm, focused demeanor.
Overview
23
23
years of professional experience
Work History
Independent Reseller
Independent Reseller
01.2020 - Current
- Manage all aspects of a small online retail business, including customer communications, order management, returns, shipping coordination, and issue resolution.
- Maintain accurate records of customer interactions, orders, shipments, inventory, and account activity.
- Review order details, shipping information, and transaction histories to address customer concerns and ensure accurate outcomes.
- Resolve disputes and customer issues through clear communication, research, and problem-solving.
- Analyze sales trends and customer feedback to improve efficiency and overall customer experience.
- Consistently maintain 5-star customer ratings through responsiveness, organization, and attention to detail.
Customer Service Representative
Cablevision Call Center
Bronx, USA
01.2013 - 01.2016
- Handled a high volume of customer inquiries involving billing concerns, account maintenance, service issues, and technical troubleshooting.
- Reviewed customer account histories, billing records, and service information to determine appropriate resolutions and ensure account accuracy.
- Maintained detailed documentation of customer interactions, account changes, and service requests.
- Escalated complex issues through established channels and followed through to resolution.
- Consistently met performance standards while providing professional and empathetic customer service.
- Received multiple awards recognizing customer service excellence and performance.
Lead Bookseller / Head Cashier
Barnes & Noble Booksellers
Bronx, USA
01.2004 - 01.2011
- Maintained accurate cash handling and inventory records, ensuring smooth daily operations.
- Trained and supported new employees on customer service standards and store processes.
- Managed multiple priorities in fast-paced retail environment, achieving consistent accuracy and attention to detail.
- Assisted customers with purchases, special orders, returns, and product inquiries, enhancing overall customer satisfaction.
Education
Business Skills Program -
Math/Science Diploma -
Skills
- Account verification
- Customer support
- Inventory Management
- Data quality
- Order Fulfillment
- Sales Negotiation
- Written Communication
- Google Sheets
- Microsoft Excel
- Zendesk
- CRM Platforms
- Confidential handling
- Process Adherence
- Remote Work Operations
Awards
- Gold Award
- Bronze Award
- Silver Award
- Customer Experience Award
- Customer Appreciation Recognition
Timeline
Independent Reseller - Independent Reseller
01.2020 - Current
Customer Service Representative - Cablevision Call Center
01.2013 - 01.2016
Lead Bookseller / Head Cashier - Barnes & Noble Booksellers
01.2004 - 01.2011
Grace Institute - Business Skills Program,
Christopher Columbus High School - Math/Science Diploma,