Results-driven professional with over four years of expertise in fleet management and sales support. Recognized for outstanding leadership capabilities and superior customer engagement skills, enhancing operational efficiency and boosting customer satisfaction.
Hi, I’m
April Chastain
Mooresville
Summary
Overview
16
years of professional experience
Work History
Nordstroms RackMooresville
Sales Support Associate
04.2025 - Current
Job overview
- Delivered exceptional customer service to enhance shopping experiences.
- Guided customers in product selection and purchase decisions to increase sales.
- Managed returns and exchanges in compliance with store policies.
- De-escalated customer conflicts through effective communication techniques.
- Processed transactions promptly at point of sale to ensure customer satisfaction.
- Provided assistance with product inquiries, maintaining high service standards.
- Accepted various payment methods, issued receipts, and provided change accurately.
Cannon PharmacyCharlotte
Fleet Manager
02.2016 - 02.2025
Job overview
- Managed fleet operations to ensure timely delivery of pharmaceutical products.
- Coordinated vehicle maintenance schedules to enhance operational efficiency.
- Oversaw driver training programs, promoting safety and regulatory compliance.
- Collaborated with suppliers for procurement and negotiation of fleet resources.
- Developed policies for vehicle usage and maintenance procedures.
- Maintained accurate records of vehicle inspections and compliance documentation.
- Reviewed driver logs for accuracy and compliance with regulations.
- Performed accident investigations to determine causes and liabilities.
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer and balanced daily sales receipts.
- Handled returns and exchanges according to company policies.
- Organized merchandise displays to enhance the shopping experience.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Carolina Roots AcreMount Pleasant
Child and dog Caregiver
01.2010 - 09.2016
Job overview
- Ensured health and well-being of dogs through daily care routines.
- Managed feeding schedules and dietary needs for multiple breeds.
- Maintained clean living environments with regular cleaning and sanitation practices.
- Facilitated training sessions to encourage positive behavior in dogs.
- Communicated effectively with pet owners regarding dog behavior and needs.
- Implemented disciplinary measures to uphold safety standards.
- Created enrichment activities to enhance physical and mental stimulation for dogs.
- Built strong client relationships through exceptional customer service.
- Supervised daily activities for children in a nurturing environment.
- Facilitated communication with parents regarding children's progress and behavior.
- Ensured safety and well-being of children during indoor and outdoor play.
- Implemented routines for meals, naps, and hygiene practices for children.
- Organized arts and crafts activities to promote creativity and fine motor skills.
- Provided emotional support to children, fostering a positive atmosphere.(10 children)
Skills
- Customer engagement and assistance
- Transaction management
- Conflict mediation
- Visual display strategies
- Leadership qualities
- Adaptability skills
- People skills
- Strong work ethic
- Project coordination
Timeline
Sales Support Associate
Nordstroms Rack
04.2025 - Current
Fleet Manager
Cannon Pharmacy
02.2016 - 02.2025
Child and dog Caregiver
Carolina Roots Acre
01.2010 - 09.2016