Timothy Hernandez
Las Cruces,NM
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
12
12
years of professional experience
Work History
Sales Support Associate
JCPenney
07.2014 - Current
- Maintain tidy and organized store environment to comply with cleanliness standards.
- Process customer returns to manage smooth refunds and exchanges following store procedures.
- Open, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Replenish sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Use POS system to process sales, returns, online orders, and gift card activations.
- Check pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Work closely with shift manager to solve problems and handle customer concerns.
- Assist up to 40 customers daily with prompt and polite support in-person and via telephone.
- Increase sales and customer satisfaction through personalized servicing.
- Actively engage with customers to provide general assistance and information on store merchandise.
- Coordinate restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greet customers, helped locate merchandise, and suggested suitable options.
- Assist with training new hires with accurate signage, creating displays of merchandise, and unloading shipment trucks.
Shift Manager
CVS Pharmacy
08.2021 - 03.2022
- Supervised up to 10 employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Kept employees operating productively and working on task to meet business and customer needs.
Groomers Assistant
Precision Grooming Avademy
02.2012 - 08.2012
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Followed effective process for bathing and grooming up to 10-15 dogs daily to remove dirt, loose hair, parasites, and hair mats.
- Fed and walked 10-15 dogs daily
- Kept cages, 30 kennels, play yards, and grooming areas neat and clean.
- Establish rapport with customers creating a friendly and welcoming environment.
Education
No Degree - Water Technology
New Mexico State University - Dona Ana Community College
Las Cruces, NMHigh School Diploma -
Las Montanas Charter High School
Las Cruces, NM05.2012
Skills
- Merchandising and Display
- Customer Service and Assistance
- Team Mentorship
- Sales Support
- Adaptable and Flexible
- Merchandise Receiving and Handling
- Effective Customer Communication
- Maintaining Clean Work Areas
- Item Ticketing and Pricing
- Issue Refunds
- Customer Needs Assessment
- Team Cooperation
Timeline
Shift Manager
CVS Pharmacy
08.2021 - 03.2022
Sales Support Associate
JCPenney
07.2014 - Current
Groomers Assistant
Precision Grooming Avademy
02.2012 - 08.2012
No Degree - Water Technology
New Mexico State University - Dona Ana Community College
High School Diploma -
Las Montanas Charter High School
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