April Dawkins
Tallahassee,FL
Summary
Results-oriented Manager experienced in team leadership and operational improvement. Achieved high productivity and effective task completion through strategic planning and relationship building. Focused on maximizing employee engagement and driving process enhancements to support organizational success.
Overview
4
4
years of professional experience
Work History
Manager
Dollar General Market
Crawfordville, Florida
04.2022 - Current
- Managed daily operations for store efficiency and customer satisfaction.
- Supervised team members to ensure adherence to company policies.
- Trained new employees on store procedures and safety protocols.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented merchandising strategies to enhance product visibility.
- Resolved customer inquiries and complaints effectively and professionally.
- Conducted regular staff meetings to communicate updates and expectations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Delegated tasks to associates based on their skill levels.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Skills
- Retail strategy
- Inventory management
- Customer relationship management
- Operations management
- Staff scheduling
- Project planning
- Compliance enforcement
- Key performance indicators
- Risk management
- Change management
- CRM strategy
- Strategic planning
- Team leadership
- Employee training
- Performance evaluation
- Coaching and mentoring
- Customer service
- Stakeholder management
- Effective communication
- Decision-making
- Problem solving
- Crisis management
- Conflict resolution
- Time management
- Crisis management
Timeline
Manager
Dollar General Market
04.2022 - Current