April Decker
Elmira
Summary
Versatile professional with proven expertise in data entry and customer service, demonstrated at Enlightened Inc. and Navient. Excelled in managing high-stress situations and complex data with advanced Excel skills and exceptional attention to detail. Achieved increased customer loyalty through empathetic resolution of complaints, showcasing strong active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Enlightened Inc.
01.2023 - 10.2024
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed established procedures to enter and process data correctly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative
Navient
10.2018 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Machine Operator
Cabinetworks
08.2014 - 10.2018
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
High School Diploma -
Elmira High School
Elmira, NY06-2011
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Advanced Excel spreadsheet functions
- Customer service
- Active listening
- Teamwork and collaboration
- Multitasking Abilities
- Time management
Timeline
Data Entry Clerk
Enlightened Inc.
01.2023 - 10.2024
Customer Service Representative
Navient
10.2018 - 12.2022
Machine Operator
Cabinetworks
08.2014 - 10.2018
High School Diploma -
Elmira High School
Similar Profiles
Jordan ThomasJordan Thomas
General Manager at LivWell Enlightened HealthGeneral Manager at LivWell Enlightened Health
Dominique SmithDominique Smith
Recovery Technician at Enlightened RecoveryRecovery Technician at Enlightened Recovery
Lynnease WashingtonLynnease Washington
Administrative Assistant at Fields of Enlightened Minds Therapy SpaAdministrative Assistant at Fields of Enlightened Minds Therapy Spa