April Diaz
Wilmington,NC
Summary
Dynamic professional with a proven track record at National Quarters, excelling in lease administration and customer relationship management. Successfully led teams, enhancing sales strategies and achieving significant improvements in resident satisfaction. Proficient in diverse software, demonstrating strong conflict resolution skills to drive results and foster positive client interactions.
Overview
19
19
years of professional experience
Work History
Office Assistant
National Quarters
Houston, TX
10.2017 - Current
- Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, and performing all necessary follow-up.
- Manage all aspects of the leasing process by processing potential resident applications, credit screening, criminal background checks, lease signing, and move-in package, and ensuring a smooth resident move-in.
- Act as the right hand to the manager by providing leadership, supervision, training, and counseling to the office staff effectively.
- Assist with completing weekly, monthly, and special reports as assigned by the manager.
Field Merchandiser
Core-Mark International
San Diego, CA
01.2016 - 08.2017
- Service independent accounts and implement strategies for increasing sales in each product category.
- Properly place merchandise in the display areas following set planograms, ensuring that every square foot of the store is properly set according to plan.
- Assess customer sales and identify which items are not selling, making recommendations for replacement items that will increase sales and profits for the store.
- Report any merchandise shortages, overages, or inventory errors to customer service.
Sales Representative
PACT APPAREL
San Diego & Orange County, CA
07.2014 - 12.2015
- Increased the organic cotton apparel sales in new stores for Whole Foods.
- Setup and maintain schematics on a monthly basis for new products in the stores.
- Schedule and execute brand focus days to engage customers and team members awareness.
- Communicate effectively with store management regarding sales activities and upcoming promotions.
Field Merchandiser
L&R Distributor
Escondido, CA
04.2012 - 08.2014
- Maintain and replenish products in store racks, shelves, and displays in Grocery Chain Accounts.
- Boosted grocery chain sales by ensuring secondary placements of products are fully stocked, correctly signed, and set to schematics.
- Work closely with each store personnel to ensure special displays are in high visibility locations.
Field Merchandiser
Marchon Eyewear
Costa Mesa, CA
07.2008 - 08.2010
- Managed major department stores in Orange County and San Diego to verify that merchandise is displayed properly and complies with all company policies.
- Trained sales department staff in product knowledge and selling techniques.
- Maintained proper sales floor visual merchandising standards, directives and organization when stocking products.
- Achieved monthly selling objectives to support the financial goals of the company.
Apparel Merchandiser
Bloomingdale's
Costa Mesa, CA
04.2007 - 07.2008
- Directed the stocking of daily merchandise implementing all corporate visual standards and guidelines.
- Ensured completion of transfers, damages and markdowns accurately, efficiently and before deadline.
- Participate in weekly store walk-throughs with the management team and follow-up as required.
- Stay up to date on all store initiatives within the departments, set weekly ads and update pricing of items.
Education
Bachelor of Science - Business Marketing
University of Phoenix
San Diego, CA08.2007
Associate of Arts - Fashion Merchandising
Palomar College
San Marcos, CA08.2003
Skills
- Lease administration
- Customer relationship management
- Appointment scheduling
- Conflict resolution
- Sales strategy development
- proficient in using diverse software
Timeline
Office Assistant
National Quarters
10.2017 - Current
Field Merchandiser
Core-Mark International
01.2016 - 08.2017
Sales Representative
PACT APPAREL
07.2014 - 12.2015
Field Merchandiser
L&R Distributor
04.2012 - 08.2014
Field Merchandiser
Marchon Eyewear
07.2008 - 08.2010
Apparel Merchandiser
Bloomingdale's
04.2007 - 07.2008
Bachelor of Science - Business Marketing
University of Phoenix
Associate of Arts - Fashion Merchandising
Palomar College