April Dunmore
Bloomfield,NJ
Summary
Professional with 10+ years of experience in operations, team leadership, and customer service. Skilled in managing daily priorities, supporting leadership, and handling high-volume work with accuracy and professionalism. Strong communicator with the ability to stay organized, solve problems, and work effectively in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Sales Manager
North Jersey Federal Credit Union
Newark, New Jersey
08.2023 - 03.2026
- Managed daily branch operations and ensured compliance
- Supported leadership with reporting and daily priorities
- Communicated with staff, leadership, and external partners
- Led community outreach and financial literacy programs
- Prepared reports and internal updates for leadership
- Organized events, workshops, and team initiatives
- Resolved complex member issues professionally
- Trained and coached team members
Assistant Branch Manager
North Jersey Federal Credit Union
Elmwood Park, New Jersey
02.2023 - 08.2023
- Supported daily operations and staff coordination
- Assisted with lending and account services
- Monitored compliance for wires, lending, and cash handling
- Helped manage team schedules and workflow
Senior Member Services Representative
North Jersey Federal Credit Union
Elmwood Park, New Jersey
06.2022 - 02.2023
- Assisted members with complex accounts and financial needs
- Processed loans and handled account services
- Completed domestic and international wire transfers
- Maintained accurate records and handled high-volume work
Member Service Representative
North Jersey Federal Credit Union
Totowa, New Jersey
04.2021 - 06.2022
- Provided account support and processed transactions
- Built relationships with members and identified needs
- Supported loan processing and daily operations
- Maintained accuracy in a fast-paced environment
Relationship Specialist
Santander Bank Us
Springfield and East Orange, NJ
11.2016 - 04.2021
- Delivered customer service and met sales goals
- Managed transactions, ATM balancing, and vault operations
- Processed domestic and international wires
- Trained staff and supported branch operations
Personal Banker
Investors Bank
Union, New Jersey
06.2012 - 12.2015
- Assisted clients with financial needs and account services
- Resolved customer concerns and supported transactions
- Handled wire transfers and daily banking operations
- Participated in community outreach
Education
Associate of Arts - Liberal Arts And Sciences
Essex County College
Newark, NJ08-2025
Some College (No Degree) - Liberal Arts And Sciences
Kean University
Union, NJ03-2026
Skills
- Financial services and lending
- Wire transfers and transaction processing
- Compliance and risk awareness
- Operations and process management
- Business development
- Team leadership
- Problem-solving and decision-making
- Relationship management
Certification
Certified Credit Union Financial Counselor (CCUFC)
Timeline
Branch Sales Manager
North Jersey Federal Credit Union
08.2023 - 03.2026
Assistant Branch Manager
North Jersey Federal Credit Union
02.2023 - 08.2023
Senior Member Services Representative
North Jersey Federal Credit Union
06.2022 - 02.2023
Member Service Representative
North Jersey Federal Credit Union
04.2021 - 06.2022
Relationship Specialist
Santander Bank Us
11.2016 - 04.2021
Personal Banker
Investors Bank
06.2012 - 12.2015
Associate of Arts - Liberal Arts And Sciences
Essex County College
Some College (No Degree) - Liberal Arts And Sciences
Kean University