April Eaton
Athens,TN
Summary
Accomplished Senior Representative CXC at Whirlpool, adept in CRM proficiency and fostering strong client relationships. Excelled in reducing warranty complaints and enhancing productivity at DENSO through meticulous maintenance and safety enforcement. Demonstrates a strong work ethic and teamwork, achieving significant improvements in client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Representative CXC
Whirlpool
09.2022 - Current
- Resolved issues through careful research and follow-up with warranty companies.
- Worked detailed reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks with questions, fostering a cohesive and productive work environment.
- Strengthened client relationships through excellent communication skills through calls and emails.
- Reduced customer complaints with proactive problem-solving and prompt issue resolution.
- Maintained accurate records of client interactions within CRM system for future reference.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Operator Specialist
DENSO
07.2016 - 08.2022
- Reduced machine downtime by conducting regular maintenance checks and addressing issues promptly.
- Maintained a safe working environment by enforcing safety protocols and guidelines among team members.
- Identified areas for improvement, recommending changes that led to increased productivity and reduced waste.
- Assisted in training new operators, ensuring a smooth onboarding process and quick acclimation to job responsibilities.
- Achieved high levels of accuracy within operations through diligent attention-to-detail and proper calibration of equipment.
- Adapted quickly to changing production needs, adjusting tasks as required to meet deadlines without sacrificing quality.
Education
Associate of Science - Business Administration
NorthWest-Shoals Community College
Phil Campbell, AL 05-2024
High School Diploma -
Phil Campbell High School
Phil Campbell, AL05-2002
Skills
- Relationship building
- CRM proficiency
- Data entry proficiency
- Strong work ethic
- Teamwork and collaboration
- Efficient multitasking
- Customer service
Timeline
Senior Representative CXC
Whirlpool
09.2022 - Current
Operator Specialist
DENSO
07.2016 - 08.2022
Associate of Science - Business Administration
NorthWest-Shoals Community College
High School Diploma -
Phil Campbell High School
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