April Ehrlich
Summary
Trusted, engaging and driven Human Resources professional with constant desire to achieve and exceed expectations; action-orientated with strong ability to communicate effectively with all levels of business audiences. Decisive manager, complex problem-solver and talented communicator with team-oriented mindset.
Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Business Partner
Ehrlich Reporting Service
06.2023 - Current
- Adhered to expectation of complete confidentiality on business matters.
- Built responsiveness into existing operations.
- Managed calendars, booked travel and scheduled facilities and equipment.
- Served as technical lead for and manager of small projects.
- Conducted transcription for legal proceedings, public service events and corporate meetings.
- Reviewed transcriptions for accuracy in grammar, punctuation, and spelling.
Human Resources Business Partner
Penn National Gaming - Ameristar Casino & Hotel
11.2020 - 06.2023
- As a Human Resources Business Partner, I partnered and led a team of HR Professionals to achieve and exceed our people and culture objectives for our property. Our property consists of a set of diverse businesses under one roof which includes: Casino Operations, Culinary and Restaurants, IT, Security, Finance & Banking, Hotel & Hospitality.
- My team and I are responsible for all HR operations including but not limited to talent acquisition, talent development, benefits administration, as well as labor and employee relations.
- Some achievements worth highlighting include:
- Mentored LEAP interns during Phase 1 of the Leadership Development Program
- Established relationships with local colleges to support hiring
- Facilitated a 10% decrease in turnover through the implementation of focus groups and management training
Realtime Broadcast Captioner
VITAC
11.2012 - 11.2020
- As a remote realtime captioner, I provided realtime captions for broadcast stations nationwide while maintaining an accuracy rate of 98% or higher.
- Using industry best practices to transcribe live television events, sporting events, and federal events for the deaf and hearing impaired community, I employed computer-aided transcription to translate and display text in realtime while partnering with a team of captioners to provide professional, reliable, and secure customer service.
- Some achievements worth highlighting:
- Selected to serve as a trainer/mentor for voicewriting captioners
- Prepared and conducted online training and development of voicewriters
- Served as a trainer on a global project to assist with training captioners and assisting with English as a second language
Official Court Reporter
Kenosha Circuit Court
01.2018 - 07.2018
- As an official court reporter, I captured and produced complete, accurate and secure legal transcripts of courtroom proceedings using realtime software to provide realtime captions for the judge and attorneys.
Team Relations Manager
Ameristar Casino & Hotel
08.2013 - 08.2016
- As a team relations manager, I provided advice and service to a team of 1200 employees.
- I collaborated and assisted leaders of Casino Operations, Security, Finance, IT, Hotel & Hospitality, Marketing, Player Development, and Surveillance with improving productivity and quality service.
- I thoroughly conducted complex investigations involving all levels of leadership.
- I was responsible for investigating and handling sensitive matters that included harassment, discrimination and EEOC claims.
- I prepared legal correspondence and memoranda for corporate attorneys.
- I collaborated with financial executives to achieve a balanced HR budget.
- I monitored HRIS monthly reports and collaborated with management to reduce FMLA abuse.
- Some of my accomplishments:
- Improved win/loss ratio of unemployment claims through analysis and management training
- Reduced 90-day turnover by partnering with the training and development manager to implement focus groups and provide departmental feedback resulting in improved training effectiveness
Level II Technical Supervisor
Community Hospital
06.2008 - 12.2011
- As a manager of diagnostic radiology, I led a team of 42 employees that included radiographers and a transport team for the radiology department, ER, and the offsite clinic.
- I improved department performance through team building projects resulting in increased patient satisfaction scores.
- I collaborated with Indiana University to provide positive clinical training for radiography students.
- I planned and executed remodel of surgery darkroom resulting in improved efficiency of surgical radiologic team
Education
Masters Certificate - Human Resources Management
Villanova University
Villanova, PA04.2015
Bachelor of Science - Radiologic Science
University of Charleston
Charleston, WV05.2007
Associate of Applied Science - Professional Office Administration
Huntington Junior College
Huntington, WV06.1996
Skills
- Dependable professional
- Suggesting policy enhancements
- Enhancing employee engagement
- Strong work ethic
- Effective team leadership
- Constructive and professional demeanor
- Effective oral communication
- Proficient in UKG software
Certification
- Society of Human Resources Management, Certified Professional (SHRM-CP), 03/01/22, 02/28/26, Active
- Mental Health First Aid, 04/01/22
Timeline
Administrative Business Partner
Ehrlich Reporting Service
06.2023 - Current
Human Resources Business Partner
Penn National Gaming - Ameristar Casino & Hotel
11.2020 - 06.2023
Official Court Reporter
Kenosha Circuit Court
01.2018 - 07.2018
Team Relations Manager
Ameristar Casino & Hotel
08.2013 - 08.2016
Realtime Broadcast Captioner
VITAC
11.2012 - 11.2020
Level II Technical Supervisor
Community Hospital
06.2008 - 12.2011
Bachelor of Science - Radiologic Science
University of Charleston
Associate of Applied Science - Professional Office Administration
Huntington Junior College
Masters Certificate - Human Resources Management
Villanova University
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