April Fernandez
Austin,TX
Summary
Kind and caring. Able to provide compassionate yet professional companionship and conversation to wide ranges of individuals. Capable of working independently with little supervision. Reliable, Punctual and patient .Always willing to serve others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Adherence Technician
Centene
Austin, TX
09.2024 - Current
- Provides exceptional customer service by actively listening to patient concerns and responding promptly, leading to a 20% increase in positive patient feedback.
- Demonstrates empathy and compassion towards patients experiencing difficulties with their medications, offering support and resources to help them navigate the medication use system.
- Maintains strict adherence to HIPAA regulations and ethical guidelines, safeguarding patient privacy and confidentiality.
Customer Support Pharmacy Technician
Stone Gate Pharmacy
Austin, Tx
08.2023 - 09.2024
- Provided customer service for inbound and outbound calls, answered questions and provided empathetic care with patience and speed
- Helped deescalate complaint calls
- Exceeded daily goal by typing 200+ prescriptions a day
- Maintained patient confidentiality when handling records and sensitive data
- Promoted to customer service pharmacy technician, helped deescalate complaint calls.
Pharmacy Technician
Walmart
Manor, Texas
06.2021 - 08.2023
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Interpreted medical insurance coverage and communicated benefit information to customers
- Provided friendly customer service at prescription drop off and pick up counters
- Answered and screened phone calls for the staff and pharmacists in a friendly, efficient manner
- Promoted to a vaccination technician 01/2022
Bakery Department Manager
Walmart
Buda, Tx
08.2020 - 06.2021
- Oversee all aspects of the bakery, including production, staff training, stock control and customer service
- Managed inventory of ingredients needed for bakery items including doughnuts, cupcakes, cookies, pies and specialty cakes
- Knowledge of health and safety regulations
- Utilized food colorings, fondant, icing, gels and other decorations to create beautiful cakes
- Executed weekly goals of bakery production
Resident Assistant
Autumn leaves
Austin, Tx
12.2018 - 08.2020
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Worked to improve and enhance patient's lives through effective and compassionate care
- Developed trusting relationships and provided emotional support to patients and families
Assistant Store Manager
McDonald's
Austin, Tx
02.2016 - 03.2018
- Utilized effective communication skills to motivate team members to achieve goals
- Trained new employees in job duties, safety procedures, and company policies
- Balanced cash drawer by counting cash at beginning and end of work shift
Education
Registered Pharmacy Technician -
Southern career institute
Austin, Tx07.2019
High School Diploma -
Resolute Academy
Dallas, Tx02.2017
Associate Degree in Nursing - Nursing
Austin Community College
Austin, TXSkills
- Empathetic
- Patient
- Problem solving
- Adaptability
- Leadership
- Team work
- Self Management
- Active Listening
- Managing Inventory
- Communications Strategies
- Typing speed of 65 wpm
Certification
Basic Life Support
Timeline
Pharmacy Adherence Technician
Centene
09.2024 - Current
Customer Support Pharmacy Technician
Stone Gate Pharmacy
08.2023 - 09.2024
Pharmacy Technician
Walmart
06.2021 - 08.2023
Bakery Department Manager
Walmart
08.2020 - 06.2021
Resident Assistant
Autumn leaves
12.2018 - 08.2020
Assistant Store Manager
McDonald's
02.2016 - 03.2018
Registered Pharmacy Technician -
Southern career institute
High School Diploma -
Resolute Academy
Associate Degree in Nursing - Nursing
Austin Community College