Nikkie Cheek
Las Vegas
Summary
I have dedicated half of my 30 years of life to working. In these 15 years, I have learned an array of skills that make me a great asset to any team. I am very personable and a true team player. I genuinely like to see everybody win. My customer service skills have only gotten stronger over the years and have made me a respected and dedicated person and or patient-focused individual. My goal with any job is to gain as much knowledge as I possibly can from it and put my best foot forward every day.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician Instructor
Northwest Career College
Las Vegas, NV
2025 - Current
- Developed and implemented comprehensive pharmacy curriculum aligned with industry standards.
- Facilitated hands-on training sessions utilizing advanced pharmaceutical technology and tools.
- Assessed student performance through practical evaluations and exams to ensure competency.
- Provided mentorship and guidance to students, enhancing their understanding of pharmacy practices.
- Enhanced classroom engagement with the use of Lucid, H5P, and Ai.
- Sterile IV compounding of ampules, reconstitutes, and single fluid draws per USP 797 guidelines.
- Provided tutoring sessions to enhance skills and develop better understanding.
- Conduct all site visits for students out on EXTERNSHIP as well as maintain all paperwork, coordinate and schedule all visits, communicate with pharmacy directors and or preceptors to develop training plans for the students per ASHP guidelines to remain in compliance with pharmacy standards.
- Conduct pre-site visits of about 200 different pharmacy locations all over Las Vegas Nevada to ensure these sites are in compliance with ASHP training standards and are teaching our upcoming Pharmacy Technicians the necessary hands on skills they need to complete there 240 hr EXTERNSHIP requirement.
- Process all required documentation
- Conduct Site visits to discuss students progress while on EXTERNSHIP
- Conduct pre-site visits where I meet with pharmacy managers and directors to create training plans for the students and discuss expectations moving forward for #200 sites (pharmacies) (hospitals ) located all throughout Las Vegas NV area.
- Enforce ASHP training and compliance standards
- Type up official documents to be sent to ASHP based off my observations when conducting compliance visits
- Ensure ASHP training and compliance standards are being met and students are getting the best learning experience
- Report sites that are not up to compliance standards per ASHP
- Keep all compliance documentation organized and filed for reference
- Scheduling
Pharmacy Technician
Elevance Health
11.2022 - 01.2024
- Adjudication of Pharmacy claims, for Medicare and Medicaid patients
- Built Appeal cases for patients to submit to their insurance companies
- Helped launch the External Exception Review department
- Helped train new technicians on the External Exception Review process
- Adhering to Quality assurance,
- Patient advocacy
- Provided exceptional customer service by addressing patient inquiries and resolving medication-related issues.
- Trained new technicians on operational procedures, enhancing team efficiency and performance.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Pharmacy Technician
Total infusion care
07.2022 - 11.2022
- My Pharmacy responsibilities included…Filling and packaging prescriptions, preparing sterile medications, counting medication, keeping cleanliness and organization of Pharmacy shelves, keeping inventory, Medication Ordering, adjudication of Pharmacy claims, Adhering to Quality assurance, Supporting Patient Profiles, Data Entry, Stocking, Proper Sterilization for compounding. Administrative Duties
Pharmacy Technician
Sams Club Pharmacy
11.2019 - 01.2022
- My Pharmacy responsibilities included…Filling and packaging prescriptions, preparing sterile medications, counting medication, keeping cleanliness and organization of Pharmacy shelves, keeping inventory, Medication Ordering, adjudication of Pharmacy claims, Adhering to Quality assurance, Supporting Patient Profiles, Data Entry, Stocking, Proper Sterilization for compounding. Administrative Duties
Pharmacy Technician
CVS Pharmacy
09.2018 - 01.2019
- My Pharmacy responsibilities included…Filling and packaging prescriptions, preparing sterile medications, counting medication, keeping cleanliness and organization of Pharmacy shelves, keeping inventory, Medication Ordering, adjudication of Pharmacy claims, Adhering to Quality assurance, Supporting Patient Profiles, Data Entry, Stocking, Proper Sterilization for compounding. Administrative Duties
Beverage Server
Santa Fe
10.2017 - 09.2018
- My responsibilities as a Beverage Server included, Handling inventory and cash, taking orders Pouring and serving drinks. Cleaning and managing bar operations, providing excellent customer service, Preparing and serving drinks and light snacks in a timely and professional manner, ensuring that the bar area is clean, organized, and well-stocked Advising on menu selection. Accurately entering orders Settling checks using POS and ensuring guests' experience
Beverage Server
Red Rock Casino
09.2016 - 10.2017
- My responsibilities as a Beverage Server included, Handling inventory and cash, taking orders Pouring and serving drinks. Cleaning and managing bar operations, providing excellent customer service, Preparing and serving drinks and light snacks in a timely and professional manner, ensuring that the bar area is clean, organized, and well-stocked Advising on menu selection. Accurately entering orders Settling checks using POS and ensuring guests' experience
Barista
Starbucks
01.2012 - 01.2016
- Developed and implemented comprehensive pharmacy curriculum aligned with industry standards.
- Facilitated hands-on training sessions utilizing advanced pharmaceutical technology and tools.
- Assessed student performance through practical evaluations and exams to ensure competency.
- Provided mentorship and guidance to students, enhancing their understanding of pharmacy practices.
- Enhanced classroom engagement with the use of Lucid, H5P, and Ai.
- Sterile IV compounding of ampules, reconstitutes, and single fluid draws per USP 797 guidelines.
- Provided tutoring sessions to enhance skills and develop better understanding.
- Conduct all site visits for students out on EXTERNSHIP as well as maintain all paperwork, coordinate and schedule all visits, communicate with pharmacy directors and or preceptors to develop training plans for the students per ASHP guidelines to remain in compliance with pharmacy standards.
- Conduct pre-site visits of about 200 different pharmacy locations all over Las Vegas Nevada to ensure these sites are in compliance with ASHP training standards and are teaching our upcoming Pharmacy Technicians the necessary hands on skills they need to complete there 240 hr EXTERNSHIP requirement.
- Process all required documentation
- Conduct Site visits to discuss students progress while on EXTERNSHIP
- Conduct pre-site visits where I meet with pharmacy managers and directors to create training plans for the students and discuss expectations moving forward for #200 sites (pharmacies) (hospitals ) located all throughout Las Vegas NV area.
- Enforce ASHP training and compliance standards
- Type up official documents to be sent to ASHP based off my observations when conducting compliance visits
- Ensure ASHP training and compliance standards are being met and students are getting the best learning experience
- Report sites that are not up to compliance standards per ASHP
- Keep all compliance documentation organized and filed for reference
- Scheduling
Education
High school graduate - undefined
Mojave River Academy
Pharmacy Technician Program - undefined
Northwest Career College
BA - Business leadership and management
Bellevue University
Skills
- Customer Service
- Typing
- Empathetic
- Collaborator
- POS
- Inventory
- Insurance claims Medicare, Medicaid, Commercial
- Grievances and appeals Medicare, Medicaid, Commercial
- External Exception Reviews
- Compounding- Injectables
- Cash Handling
- Power Point
- Microsoft Word
- Vaccines
- Compliance training
- Organized
- Networking
- Maintaining healthy relationships
- Communication
- Collaboration
- Personable
- Relatable
- Team player
- Fluent with Gemini, chat GPT, H5P, lucid whiteboard platforms
- Document creation
- Word, Microsoft, Excel
Timeline
Pharmacy Technician
Elevance Health
11.2022 - 01.2024
Pharmacy Technician
Total infusion care
07.2022 - 11.2022
Pharmacy Technician
Sams Club Pharmacy
11.2019 - 01.2022
Pharmacy Technician
CVS Pharmacy
09.2018 - 01.2019
Beverage Server
Santa Fe
10.2017 - 09.2018
Beverage Server
Red Rock Casino
09.2016 - 10.2017
Barista
Starbucks
01.2012 - 01.2016
High school graduate - undefined
Mojave River Academy
Pharmacy Technician Program - undefined
Northwest Career College
BA - Business leadership and management
Bellevue University
Pharmacy Technician Instructor
Northwest Career College
2025 - Current