APRIL FLANIGAN
Plant City
Summary
Customer Service Supervisor with exceptional oral and written communication, active listening, and problem-solving abilities.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
20
20
years of professional experience
Work History
Supervisor
Rooms To Go
03.2014 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- March 2014: Promoted to Floating ACD Supervisor.
- 2014 - 2017: Floating Supervisor under Stacy Butler.
- May 2017: Took over the ACD Kids Team under Cathy.
- May 2017 - October 2019: Kid's ACD Team under Cathy & Liza P.
- October 2019: Took over the Special Functions Team.
- April 2020: Organized ACD/OLS assistance in OLS sales assistance ( ACD agents and existing OLS agents through COVID).
- June 2024 - December 2024: Memphis Closing of GAHS
Consumer Advocate
Rooms To Go
11.2013 - 03.2014
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Solved escalated issues, improved operations, and provided excellent customer service.
- Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
- Worked with managers to provide customer feedback and make operational changes in order to keep up with changing trends.
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
Flip Agent
Rooms To Go
11.2005 - 09.2013
- Moved orders and merchandise from one division to another.
- Oversaw cross-functional teams tasked with analyzing and comprehending the operational implications and opportunities of technological changes.
- Trained users on automation systems to ensure that they were knowledgeable about related features.
- Established a configuration knowledge base to improve functionality and streamline support capabilities through the development of a new system application overview.
- Networked within the company with outside departments daily.
Customer Representative
Rooms To Go
03.2005 - 11.2005
- Dependable and reliable.
- Critical thinking
- Excellent multi-tasker
- Superior organization skills
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Provided excellent customer service by quickly resolving issues and responding to inquiries.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
Education
High School -
Sebastian River High School
Sebastian, FL01.1999
Skills
- Automatic call distribution ACD system
- Professional telephone demeanor
- Training and mentoring
- Analytical thinking
- Cheerful and energetic
- Critical thinking
Timeline
Supervisor
Rooms To Go
03.2014 - Current
Consumer Advocate
Rooms To Go
11.2013 - 03.2014
Flip Agent
Rooms To Go
11.2005 - 09.2013
Customer Representative
Rooms To Go
03.2005 - 11.2005
High School -
Sebastian River High School
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