Summary
Overview
Work History
Education
Skills
Timeline
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April Fleming

Cottontown,Tennessee

Summary

Dynamic Shift Manager at NCG Cinemas with a proven track record in enhancing team performance and optimizing inventory control. Skilled in employee training and customer service, I effectively resolved escalated issues while fostering a positive work environment. Committed to operational excellence and staff motivation, I consistently improved efficiency and productivity.

Overview

2025
2025
years of professional experience

Work History

Shift Manager

NCG Cinemas
  • Supervised daily operations, ensuring timely execution of tasks and adherence to safety protocols.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
  • Implemented scheduling strategies to improve labor utilization and meet operational demands.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Warehouse Lead

A&C Enterprises
04.2023 - 01.2025

Kept Production on task and flowing. Made labels for gaylords to go to

inventory. Counted inventory. Emailed management and other leads. Made decisions on what was running on tables . Talked with the docs to see what work was coming in or what product was leaving.

  • Learned warehouse safety protocols and proper use of equipment
  • Collaborated with team members to improve workflow efficiency
  • Followed standard operating procedures for order fulfillment
  • Adapted quickly to changing priorities and fast-paced environment
  • Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.

Education

High School Diploma -

Portland High School
Portland, TN
05.2021

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Training and mentoring
  • Team development
  • Delegating work
  • Inventory control
  • Interpersonal skills

Timeline

Warehouse Lead

A&C Enterprises
04.2023 - 01.2025

Shift Manager

NCG Cinemas

High School Diploma -

Portland High School
April Fleming