April Fontaine

• Continued in the same role following contract transition from Spherion to Maximus.
• Maintained responsibilities in client support, data entry, and federal compliance under new project management

• Contributed to efficient handling of client applications for the SNAP program and Medicaid within the TX Health and Human Services Commission.
• Manually entered and verified accurate changes in client applications before submission for review.
• Verified and reviewed documents for accurate changes made by other agents

• Assisted active duty and retiree service members in accessing and understanding their health benefits
• Facilitated communication with providers to obtain prior authorizations and verify in-network status
• Demonstrated excellent communication skills while handling consumer complaint
• Assisted in the creation of accounts for clients, unlocking dormant accounts, and escalating tickets that have exceeded time frame.

• Assisted beneficiaries in navigating new pharmaceutical plans.
• Explained coverage options and associated costs for specific prescription medications.
• Managed high call volume in a fast-paced center.

Assisted with documentation and appointment scheduling. Managed filing of faxed files. Maintained an organized office environment. Made phone calls to clients. Scheduled appointments for clients.

• Provided expert guidance to customers regarding makeup products and application techniques.
• Conducted demonstrations on techniques to enhance fragrance longevity.
• Executed upselling strategies for fragrance products to enhance sales performance.
• Oversaw presentation and organization of latest products and current promotions to enhance customer experience.

• Developed engaging lesson plans aligned with curriculum standards to enhance student learning experiences.
• Facilitated after-school activities that promoted teamwork, creativity, and social skills among students.
• Monitored student progress and provided constructive feedback to support academic improvement and personal growth.
• Collaborated with educators and parents to address student needs and ensure effective communication of expectations.