AUSIA GRAHAM
Honolulu,HI
Summary
Results-driven Federal workforce supervisor with over 8 years of experience in Army Child and Youth Services, managing 35 employees within a DoD environment. Skilled in employee relations, performance management, staffing coordination, and policy application. Proven expertise in addressing sensitive concerns, maintaining accurate records, and resolving operational issues in line with established procedures.
Overview
1
1
Certification
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Supervisory Program Specialist (NF-03)
Army Child & Youth Services
Honolulu, HI
02.2025 - 04.2026
- Directed operations of a 110-child Child Development Center and later a 220-youth Youth Center while balancing workforce requirements, employee performance, compliance, customer service, and mission needs.
- Supervised 35 employees by assigning work, monitoring daily performance, coaching employees, documenting concerns, and assisting leadership with corrective and disciplinary actions.
- Addressed employee performance and conduct concerns using established Army CYS policies and procedures; documented issues and supported leadership follow-up and corrective action.
- Coordinated staffing plans, classroom coverage, and employee leave requests; communicated operational impacts to leadership, ensuring uninterrupted services.
- Participated on two hiring panels, screening applicants, interviewing candidates, evaluating qualifications, and providing hiring recommendations.
- Provided onboarding, mentoring, coaching, and professional development support to employees while reinforcing performance expectations, workplace standards, and program requirements.
- Supported the Director and Assistant Director in managing daily operations and made informed decisions while addressing employee, staffing, customer-service, and operational issues.
- Partnered with employees, families, multidisciplinary professionals, and installation leadership to resolve concerns, communicate expectations, and address sensitive situations professionally.
- Applied Army CYS policies and DoD requirements involving health, fire, safety, sanitation, USDA requirements, mandated reporting, certification, accreditation, and inspection readiness.
- Supported IRO inspection readiness and corrective actions and helped improve Army Higher Headquarters Inspection (AHHI) results through documentation, accountability, and compliance improvements.
Lead Child & Youth Program Assistant
Sisisky Child Development Center
Fort Gregg-Adams, VA
01.2022 - 02.2025
- Supported program operations through staff supervision, scheduling, and workforce coverage in alignment with Army CYS policies and procedures.
- Mentored employees, modeled professional standards, and supported employee development and effective team communication.
- Supported accreditation and inspection readiness through accurate documentation, policy implementation, corrective follow-up, and quality-improvement activities.
- Coordinated staffing coverage and relayed employee and operational concerns to management for timely resolution.
- Maintained program records and facilitated communication among employees, families, and leadership to ensure alignment and transparency.
Child & Youth Program Assistant
Rodriguez Child Development Center
Fort Bragg, NC
01.2018 - 01.2022
- Applied positive guidance and conflict-resolution strategies to foster appropriate behavior and strengthen working relationships.
- Collaborated with team members to uphold Army CYS policies, safety requirements, and documentation standards.
- Maintained accurate records and documentation, ensuring clear communication with families and team members about program needs.
Customer Representative
Sitel
- Delivered customer service in retail environment, resolving issues and managing information to enhance customer satisfaction.
- Resolved customer inquiries promptly, ensuring a positive experience and fostering customer loyalty.
- Provided customer service in retail environment, issue resolution, information management, and communication.
- Recorded customer interactions in system, maintaining accurate records for effective follow-up and service improvement.
Sales Support Representative
VXI Global Solutions
- Assisted sales team with order processing and documentation tasks.
- Provided customer service support for inquiries and product issues.
- Coordinated communication between departments for efficient workflow.
- Provided administrative support, documented processes, resolved customer issues, and coordinated team activities to enhance service delivery.
Mentor
Big Brothers Big Sisters
- Established trusting relationships with clients, enhancing collaboration and support.
- Mentored youth to achieve personal goals in personal development and goal setting.
- Organized and facilitated mentorship activities that actively engaged participants and strengthened connections.
- Established relationships with clients to foster trust and collaboration.
Education
Bachelor of Arts - Early Childhood Education Administration
University of Arizona Global Campus
Arizona City, AZ 01.2021 - 01.2022
Associate of Arts - Early Childhood Education
Ashford University
Skills
- Employee Relations
- Performance oversight
- Documentation management
- Corrective measures
- Corrective measures
- Employee Coaching
- Policy Application
- Workforce Planning
- Staffing
- Leave Coordination
- Hiring Panels
- Interviews
- Selection Recommendations
- Conflict Resolution
- Challenging discussions
- Federal compliance
- DoD compliance
- Regulatory adherence
- Training
- Mentoring
- Staff development
- Readiness inspections
- Risk mitigation
- Data reporting
- Recordkeeping practices
- Microsoft Office
- Issue resolution
- Recordkeeping practices
Certification
- Army CYS FINMAN Training
- Army CYS IRO Training
- ServSafe Food Protection Training
- Adult/Infant/Child CPR
- Pediatric First Aid
- Medication Administration
- Bloodborne Pathogens
- Risk Management
- Communicable Disease Prevention
- SHARP
- TARP
- Annual Army CYS Professional Development
Target Position
Human Resources Specialist (Employee Relations), GS-0201, Pearl Harbor, HI
Federal Military Connected Experience
- 8+ years of Army CYS experience in structured DoD environments requiring policy compliance, accountability, discretion, documentation, sound judgment, and coordination with installation leadership.
- Experienced supporting personnel-related decisions and operational requirements while balancing employee needs, mission requirements, regulatory standards, and customer service.
Timeline
Supervisory Program Specialist (NF-03)
Army Child & Youth Services
02.2025 - 04.2026
Lead Child & Youth Program Assistant
Sisisky Child Development Center
01.2022 - 02.2025
Bachelor of Arts - Early Childhood Education Administration
University of Arizona Global Campus
01.2021 - 01.2022
Child & Youth Program Assistant
Rodriguez Child Development Center
01.2018 - 01.2022
Mentor
Big Brothers Big Sisters
Sales Support Representative
VXI Global Solutions
Customer Representative
Sitel
Associate of Arts - Early Childhood Education
Ashford University