April Fox
Portland,OR
Summary
Seasoned Customer Associate with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
The Home Depot Inc
07.2021 - 07.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Solved problems with products and services by providing customers with technical support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Courier
CTA Lab
05.2019 - 11.2019
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Verified package information to check for accuracy and completeness.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Office Assistant
Paridise Carpet Cleaners Inc
09.2016 - 01.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
Education
High School Diploma -
Madison High School
Portland, OR06.2003
Skills
- Exceptional Communicator
- Presenting Solutions
- Account Management
- Safety Regulations
- Customer Service and Assistance
Timeline
Customer Service Associate
The Home Depot Inc
07.2021 - 07.2022
Courier
CTA Lab
05.2019 - 11.2019
Office Assistant
Paridise Carpet Cleaners Inc
09.2016 - 01.2019
High School Diploma -
Madison High School