April Francis
Opelousas,LA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
Work History
Teacher
Plaisance Middle School
08.2025 - Current
- Developed and implemented engaging lesson plans to enhance student understanding and retention.
- Integrated technology into curriculum to facilitate interactive learning experiences.
- Assessed student performance through various evaluation methods, ensuring accurate progress tracking.
- Collaborated with colleagues to design interdisciplinary projects that fostered critical thinking skills.
- Analyzed educational data to inform teaching practices and drive academic success initiatives.
Cash Application Specialist
RNDC-Lafayette, LA
08.2011 - 08.2025
- Collected, posted and managed customers account payments.
- Managed all payments processing, invoicing and collections tasks.
- Reconciled financial accounts using Window 11 software.
- Answered customer questions to maintain high satisfaction levels.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Input statement information, reconciled accounts and resolved discrepancies.
Tax Preparer
Jackson Hewitt Tax Service-LA
12.2016 - 04.2017
- Seeking Friendly & Enthusiastic Prepare, This Position Requires the Ability to
- Work on Information of a Sensitive, Highly Confidential Nature and Deals with
- Diverse Clients on Tax Preparation Matters
- Completes all related tax forms in accordance with policies, and in compliance with legislations and regulations.
- Research tax related questions and issues and responds to clients appropriately and within a timely manner.
- Resolves clients' complaints or refers situations to supervisor (as appropriate) for resolution.
- Performs other duties as required.
Education
High School Diploma -
Northwest High School
Opelousas05-1998
MBA - Accounting
University of Phoenix
Tempe, AZ09-2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash register operation
- Cash handling and management
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Motivating students
- Student engagement
- Payment processing
Timeline
Teacher
Plaisance Middle School
08.2025 - Current
Tax Preparer
Jackson Hewitt Tax Service-LA
12.2016 - 04.2017
Cash Application Specialist
RNDC-Lafayette, LA
08.2011 - 08.2025
High School Diploma -
Northwest High School
MBA - Accounting
University of Phoenix