Hi, I’m
April Freeman- Johnson
Gaffney ,SC
Summary
Experienced with front desk management, ensuring seamless flow of operations and excellent guest interactions. Utilizes effective communication skills to address inquiries and coordinate with internal teams. Knowledge of scheduling systems and office software, contributing to organized and efficient workflow and clean area. Supportive to all departs for excelent service. Keep ckean and organized area. Resolved all my custermers issues.
Overview
1
Certification
Work History
Mike's Mechanical Repiars238 Riverside Road Shelby, NC. 28152
Front Office Receptionist
06 2014 - 12 2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings
- Resolved customer problems and complaints
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Ensured a welcoming atmosphere for customers
The Charles Brady Center #4Pacolet, SC
Administrator on Duty
02 1999 - 04 2014
Job overview
- Recruited, hired and trained staff to properly execute programs and services.
- Developed and maintained comprehensive record-keeping systems, ensuring easy access to vital information when needed.
- Maintained personnel records and updated internal databases to support document management.
- Collected, arranged, and input information into database system.
- Keep all records under DHEC standards
- Maintain organized work area
- order supplies
- Did employee schedule
- handle all phone calls
Lighthouse FishcampPacolet, SC
Waitress
09 1992 - 12 1998
Job overview
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Broome High School
High School Diploma from High School GPA 2.9
06.1992
University Overview
- Member of Beta Club Senior Year
- Broome High School Marching Band Jr and Senior Year
Skills
- Organization skills
- Problem-solving
- Computer skills
- Communication Skills
- Flexable Hours
- Helpful to others
- Very Dependable
- Calm when under alot of pressure/busy
Certification
- Licensed Administrator SC DHEC For Short Term Care Facility
Timeline
Front Office Receptionist
Mike's Mechanical Repiars
06 2014 - 12 2024
Administrator on Duty
The Charles Brady Center #4
02 1999 - 04 2014
Waitress
Lighthouse Fishcamp
09 1992 - 12 1998
Broome High School
High School Diploma from High School GPA 2.9
06/1992