APRIL GAETA
Summary
Highly-motivated employee with the desire to take on new challenges, having strong worth ethic, adaptability and exceptional interpersonal skills. Looking for a new role where hard work and dedication will be highly valued. Focused on providing professional service and support to every office visitor. Positive nature with excellent people skills.
Overview
9
9
years of professional experience
Work History
Receptionist/ Office Assistant
Canon Business Process Services (Milbank Law Firm)
Culver City, CA
11.2023 - Current
- Performed data entry tasks into various computer systems accurately and promptly
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
- Monitored calendars and scheduled appointments based on availability and established load limits
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Customer Service Representative
Optum Financial
Cypress, CA
08.2022 - 02.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Developed strong relationships with customers by providing personalized assistance and support
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Made outbound calls to obtain account information
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Barista/Cashier/Server
Porto’s Bakery
Downey, CA
03.2021 - 08.2022
- Provided guests with excellent food service experience
- Moved in a fast-paced, high-volume environment, while meeting customer demands in a safe, accurate, and timely manner
- Had in-depth menu knowledge and answered all guest's questions and concerns (allergies, gluten-free, vegan, etc.)
- Consistently followed the established 'Five Steps to Excellent Service'
- Was a team-player by assisting coworkers whenever needed, assembling orders, taking orders, and other duties assigned
- Knowing the importance of making a quality drink and following the recipe under Porto's Bakery standards
- Had to be self-motivated, demonstrate initiative, and must have excellent listening skills, especially when listening to guest's allergies and substitutions for milk.
Shopper
Amazon Whole Foods
Los Angeles, CA
07.2020 - 04.2021
- Responsible for filling Prime customer's online order and preparing them for delivery/pickup
- Worked inside a Whole Foods Market picking groceries, household items, and making sure they were properly bagged (no leakage or cross-contamination)
- Communicating with customers about their orders throughout the app
- Checking for order quality and quantity (assuring that everything is present and ready to go)
- Sanitized smartphones after every use, placed unused paper bags/coolers back to the staging station, and returned shopping carts back to their designated location
- Practiced 6ft social distancing between customers and other shoppers.
Enumerator
US Census Bureau
South Gate, CA
07.2020 - 09.2020
- Visited assigned neighborhoods and knocked on doors of households that hadn't participated in the Census
- Interviewed residents, explained the purpose of the Census, answered their questions, and recorded their answers
- Used smartphones provided by the Census to record information
- Maintained and submitted records of hours worked, miles driven, and expenses
- Met with supervisors to review procedures, report issues or concerns, and received updated instructions
- Attended team meeting and communicated with other Enumerators through our phones for emergencies.
Sales Support Generalist
Victoria's Secret
Downey, CA
09.2018 - 02.2020
- Proactively engaged with guests, read social cues, and responded appropriately
- Delivered an efficient cash wrap experience while processing the customer's transactions accurately
- Replenished merchandise to brand's standards to ensure that the product was on the selling floor and available for purchase
- Promoted VS credit card during customer interactions (mentioned the perks)
- Placed the proper marketing on display, for our day-to-day promotions
- Took the appropriate precautions to sanitize registers, headsets, and other essential tools
- Practiced 6ft social distancing between customers and associates.
Sales Associate
Walmart
Rosemead, CA
01.2018 - 07.2018
- Took initiative in greeting customers
- Guided/directed shoppers towards the product they were searching for
- Assisted fellow coworkers with completing a task throughout the store
- Kept areas stocked, clean, and safe for both associates and customers
- Organized store shelves and displays (according to store's policy).
Sales Associate
Marshalls
South Gate, CA
09.2015 - 12.2015
- Righteously processed and prepared merchandise for the selling floor
- Participated in store recovery throughout the day
- Maintained/organized, cleaned, and distributed merchandise back to its corresponding location
- Took part in safety awareness and maintenance of a risk-free environment.
Education
High School Diploma -
Slawson Occupational Center
Bell, CASkills
- Data Entry
- Clerical Support
- Service-oriented mindset
- Positive and professional
- Time Management
- Effective Communication
- Adaptability
- Self Motivation
- Excellent customer service skills
- Retail sales customer service
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist/ Office Assistant
Canon Business Process Services (Milbank Law Firm)
11.2023 - Current
Customer Service Representative
Optum Financial
08.2022 - 02.2023
Barista/Cashier/Server
Porto’s Bakery
03.2021 - 08.2022
Shopper
Amazon Whole Foods
07.2020 - 04.2021
Enumerator
US Census Bureau
07.2020 - 09.2020
Sales Support Generalist
Victoria's Secret
09.2018 - 02.2020
Sales Associate
Walmart
01.2018 - 07.2018
Sales Associate
Marshalls
09.2015 - 12.2015
High School Diploma -
Slawson Occupational Center
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