Overview
Work History
Education
Skills
Timeline
Intern
Kendra Johnson

Kendra Johnson

Covington,GA

Overview

4
4
years of professional experience

Work History

Office Receptionist

Canon Business Services at Alston & Bird Law Firm
Atlanta, GA
11.2022 - 08.2023
  • Managed front desk operations, greeting an average of 100 patients and customers daily with a friendly and professional demeanor.
  • Produced and organized over 500 copies of legal documents daily, ensuring efficient trial preparation and smooth workflow for legal staff.
  • Assisted in the timely delivery of mail to designated Legal Staff, reducing delays in communication.
  • Managed the restocking of office supplies, resulting in a well-stocked inventory that met the needs of attorneys and legal administrative assistants.

Territory Sales Lead

Anderson Merchandisers
Covington, GA
05.2022 - 11.2022
  • Conducted comprehensive audits of promotional displays at multiple Walmart locations, resulting in a 95% standardization rate across all stores.
  • Implemented a targeted sales strategy that included prospecting and conducting face-to-face sales calls with business executives, leading to a 30% increase in new clients for Frito Lay and electronic display resets.
  • Developed an efficient travel plan and schedule to effectively manage customer service and site visits within the assigned territory.
  • Managed a team of part-time employees and collaborated on store projects as needed and effectively improving operational efficiency

Merchandiser

P.L. Marketing
Covington, GA
09.2021 - 05.2022
  • Reading and interpreting planograms; help dictate the precise placement and arrangement of products on store shelves.
  • Monitored stock movement to guarantee accurate markdowns, price changes, and promotions were correctly marked and prominently displayed.
  • Organized record-keeping system for completed forms, making them easily accessible for reference by both the store team and corporate headquarters.

Front Office Receptionist

Randstad
Atlanta, GA
05.2021 - 09.2021
  • Utilized professional judgment to interpret internal policies and guidelines effectively.
  • Leveraged findings to make decisions aimed at fostering customer loyalty, trust, revenue growth, and overall maintenance.
  • Provided exceptional client service by offering information and resolving conflicts related to products and services.
  • Acted as the face of the company, embodying the organization's strategic vision and culture, and shaping the customer's experience positively.
  • I assisted an average of 30 patients with scheduling appointments, coordinating follow-up visits, and ensuring that they understand their appointment times and any special instructions.

Front End Lead

Kroger
Covington, GA
08.2019 - 05.2021
  • Responsible for overseeing the customer experience and ensuring that quality metrics were achieved
  • Interfaces with customers to capture orders in a high volume, fast paced environment
  • Educates customers on sales, promotions, and coupons while enforcing all applicable policies
  • Develops standard operating procedures and best practices for the store aimed at maintaining high service quality scores and compliance with all corporate protocol.

Education

A.A. IN FILM AND MEDIA STUDIES -

GEORGIA STATE UNIVERSITY, CLARKSTON CAMPUS

Skills

  • Administrative and Clerical Support
  • Customer Service
  • Tech-Savvy with Microsoft Efficiency
  • Skilled Collaborator
  • Solutions oriented professional
  • High Achiever
  • Multitasking and Prioritization
  • Multi-Line Telephone Skills

Timeline

Office Receptionist

Canon Business Services at Alston & Bird Law Firm
11.2022 - 08.2023

Territory Sales Lead

Anderson Merchandisers
05.2022 - 11.2022

Merchandiser

P.L. Marketing
09.2021 - 05.2022

Front Office Receptionist

Randstad
05.2021 - 09.2021

Front End Lead

Kroger
08.2019 - 05.2021

A.A. IN FILM AND MEDIA STUDIES -

GEORGIA STATE UNIVERSITY, CLARKSTON CAMPUS

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