April Galicia
Summary
Communicator skilled in managing routine needs while addressing special challenges. Customer-oriented sales professional with experience in building relationships and cultivating partnerships to drive profit growth. Strategic leader with expertise in expanding networks, introducing products persuasively, and identifying customer needs to deliver tailored solutions.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Retail Sales Associate
Journeys Underground
Houston, TX
10.2025 - 05.2026
- Assisted customers in selecting footwear and accessories, enhancing overall shopping experience.
- Greeted customers and assisted in locating requested items, contributing to improved customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Resolved customer inquiries and concerns promptly to ensure satisfaction during visits.
- Resolved customer complaints professionally, ensuring positive experiences and loyalty.
- Completed transactions in an efficient manner while providing excellent customer service.
- Operated point-of-sale system for efficient transaction processing and customer service.
- Maintained store cleanliness and organization to ensure a welcoming environment.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Cleaning Supervisor
Bet’s Construction & Cleaning LLC
Houston, Texas
05.2022 - 08.2024
- Conducted regular inspections of all areas to ensure standards were consistently met, contributing to overall operational excellence.
- Inspected work areas for compliance with company standards, identifying and addressing areas for improvement.
- Trained and mentored cleaning staff on proper techniques and safety protocols.
- Supervised daily cleaning operations for residential and commercial sites.
Education
Bachelor of Science - Health Sciences
Sam Houston State University
Huntsville, TX 08.2024 - 06.2026
Skills
- Sales techniques
- Customer service
- Teamwork and collaboration
- Team collaboration
- Time management
- Problem solving
- Friendly and outgoing
- Flexible schedule
- Health education
- Retail sales
- Money handling
- Phone etiquette
- Team leadership
Languages
Spanish
Limited
Affiliations
- Participated in softball throughout high school and some of college
References
References available upon request.
Timeline
Retail Sales Associate
Journeys Underground
10.2025 - 05.2026
Bachelor of Science - Health Sciences
Sam Houston State University
08.2024 - 06.2026
Cleaning Supervisor
Bet’s Construction & Cleaning LLC
05.2022 - 08.2024