April Garcia
San Bernardino,CA
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Operations Wholesale Supervisor
Shipmonk
11.2020 - Current
- Utilization of Excel (daily)
- Efficient in daily tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Daily Supervising associates of 9 or more
- Easily communicate through email/face to face
- Prepare documentation for billing
- Hold daily team huddles to motivate associates before shift begins
Tree Mod leader
Dollar
10.2018 - 11.2020
- Order pick customer Orders, weight of boxes 10-60 lbs
- Delegate one to two employees
- Housekeeping
- Continuously updating supervisor on orders and employees status of work
- Fast paced environment and must meet a quota, quota exceedingly met daily
Distributors Lead Scanner/ Picker
L&R
02.2011 - 10.2018
- Rancho Cucamonga (7 years)
- Familiarity with Warehouse practices and methods
- Pick customer Orders
- Scan Picked orders
- Pack orders securely - weight of boxes 10-60 lbs
- Fast paced environment management skills.
Education
High School Diploma -
George Washington High School
Colton, CA06.2003
Skills
- Process Driven
- Customer Focused
- Self Motivated
- Attention to Detail
- Prioritizing
- Work Efficiently
- Excellent Communication
Timeline
Operations Wholesale Supervisor
Shipmonk
11.2020 - Current
Tree Mod leader
Dollar
10.2018 - 11.2020
Distributors Lead Scanner/ Picker
L&R
02.2011 - 10.2018
High School Diploma -
George Washington High School