Hi, I’m
April Garcia
Birmingham,AL
Summary
Motivated trainer eager to assist in software implementations from start to finish. Adept at preparing customers for the transition of new software and training users on all functions, showing each company how to mold their business processes into the new system. Manage support requests and remote trainings, choosing the right resources for the individual needs and coordinating the trainings for each request.
Overview
3
years of professional experience
1
Certification
Work History
McLeod Software
Implementation Trainer
05.2023 - Current
Job overview
- Support customers on-site during Go Live weeks.
- Deliver dynamic presentations remotely and on-site to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration for enter-departmental growth and communications.
McLeod Software
Implementation Associate
05.2022 - 05.2023
Job overview
- Manage many projects simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Create detailed project documentation, enabling superior knowledge transfer and post-implementation support.
- Manage customer support requests, locating and procuring coverage and meticulous scheduling.
Education
Auburn UniversityAuburn, AL
Bachelor of Science from Business Analytics
05-2022
University Overview
- Dean's List
- Ever to Conquer Scholarship Recipient
- Charles E. Pannell Scholarship Recipient
- cum laude graduate
Skills
- Planning and coordination
- Creative problem solving
- Train-the-trainer
- Group and individual instruction
- Presentations and demonstrations
- Critical thinking
- Team exercises
- Personable and approachable
- Document control
Certification
Certified Customer Experience Professional (CSIA) - Dec 2024
Ethical Leadership Certification - Apr 2022
Timeline
Implementation Trainer
McLeod Software
05.2023 - Current
Implementation Associate
McLeod Software
05.2022 - 05.2023
Auburn University
Bachelor of Science from Business Analytics
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