Lavinia Hanner

Addressed inquiries from Medicare beneficiaries, providing prompt assistance and support.

Processed beneficiary requests efficiently, ensuring timely responses to needs.

• Maintained accurate documentation by updating records and reporting accidents.
• Utilized computer programs effectively to meet customer demands while enhancing service quality.
• 2015-2020 call center
• 2020 -2025 remote

• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.