April Garcia
15009 Rancho Del Sur Dr,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
El Paso Tx
01.2024 - 04.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance service delivery and resolve complex issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Inventory Clerk
RGIS Inventory
El Paso, TX
08.2020 - 02.2021
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Completed forecasts to determine needed inventory.
- Reduced process lags by efficiently monitoring all inventory receipts and promptly processing changes.
- Maintained accurate log of discrepancies pertaining to identified stolen or damaged merchandise to process and alleviate losses from inventory.
- Helped with project planning and was designated driver to drive the team out of town.
- Developed reports for leadership compiling data and insights into inventory, trends and sales with focus on readability and brevity.
- Responded all inquiries and questions to customers shopping and directed them with store designated associate's to help them out to keep working on inventory.
Cashier
Churches Chicken
El Paso, TX
10.2019 - 07.2020
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Assisted with completing end-of-day counts and securing funds.
- Received payments with cash and debit or credit cards and issued receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Operated cash register, collected payments and provided accurate change.
Education
Associate of Applied Science - Medical Assitance
Southwest University
El Paso, TXHigh School Diploma - undefined
Clint Early College Academy
El Paso, TX06.2020
Associate of Arts - Business
El Paso Community College
El Paso, TX05.2020
Skills
- Fluent in Spanish and English
- Problem solving
- Leadership
- Storage organization
- Empathetic customer relations
- Picking and processing
- Communication skills
- Shipping and packaging
- Audit counts
- Promotions
- Customer buying habits
- Inventory tracking
- Market understanding
- Merchandising expertise
- Group leadership
- Digital literacy skills
- Good rapport relationship building skills with customers
Timeline
Customer Service Representative
Alorica
01.2024 - 04.2025
Inventory Clerk
RGIS Inventory
08.2020 - 02.2021
Cashier
Churches Chicken
10.2019 - 07.2020
High School Diploma - undefined
Clint Early College Academy
Associate of Arts - Business
El Paso Community College
Associate of Applied Science - Medical Assitance
Southwest University