April Gardner
Maysville,KY
Summary
Dynamic professional with extensive experience in customer service at Howington Dixie Cafe, excelling in high-pressure environments. Proven multitasker skilled in cash handling and decision-making, enhancing guest satisfaction and operational efficiency. Recognized for fostering team collaboration and maintaining a clean, welcoming atmosphere, contributing to a positive dining experience.
Overview
27
27
years of professional experience
Work History
Waitress
Howington Dixie Cafe
01.2012 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Assistant Manager
Tractor Supply
03.2017 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Line Attendant
Mitsubishi Electric Corporation
03.1998 - 01.2010
- Ensured timely completion of projects by effectively prioritizing tasks and managing time efficiently.
- Maintained accurate documentation of completed work, ensuring clear communication between shifts and supporting the overall efficiency of production processes.
- Demonstrated adaptability by quickly learning new procedures and adjusting to changes within the production line as needed.
- Prepared food for service by chopping vegetables, marinating and tenderizing meat and preparing sauces.
- Contributed to a culture of safety by consistently adhering to established guidelines, reporting potential hazards, and participating in ongoing training opportunities.
- Maintained high safety standards by conducting regular inspections and adhering to company policies and procedures.
- Improved production line efficiency by monitoring equipment performance and promptly addressing any issues.
Education
High School Diploma -
Mason County High School
Maysville, KY05-1994
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Decision-making
Timeline
Assistant Manager
Tractor Supply
03.2017 - 08.2023
Waitress
Howington Dixie Cafe
01.2012 - Current
Line Attendant
Mitsubishi Electric Corporation
03.1998 - 01.2010
High School Diploma -
Mason County High School
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