April Gaudet
Marrero,LA
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housing Advisor Caseworker (Recertification)
FEMA – Dept. of Homeland Security
08.2007 - 06.2010
- Guide applicants towards accomplishing a realistic housing plan
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies
- Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
- Streamlined communication processes, ensuring clients received regular updates on their ***
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Conducted thorough reviews of clients'' existing financial plans, identifying areas for improvement or adjustment.
- Implemented innovative marketing strategies to increase visibility within the local community and generate leads.
Applicant Service Park Closure
FEMA – Dept. of Homeland Security
06.2007 - 08.2007
- Improved application processing efficiency by streamlining workflows and implementing new software tools.
- Developed training materials for new hires, resulting in faster onboarding and increased team productivity.
- Managed a high volume of applicant inquiries, providing timely and accurate information to ensure customer satisfaction.
- Collaborated with cross-functional teams to enhance program offerings, meeting the diverse needs of applicants.
- Implemented data-driven decision-making processes, optimizing resource allocation and improving overall program performance.
- Conducted thorough eligibility assessments for each applicant, ensuring compliance with internal policies and regulatory requirements.
- Enhanced communication channels between departments, fostering collaboration and improving service delivery to applicants.
- Reduced application processing times by implementing process improvements and leveraging technology solutions.
- Evaluated program effectiveness using key performance indicators, identifying areas for improvement and driving continuous improvement efforts.
- Provided ongoing support to applicants throughout the enrollment process, addressing concerns and resolving issues promptly.
Applicant Services Specialist Lead
FEMA – Dept of Homeland Security
01.2007 - 06.2007
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined service processes for increased efficiency and improved customer experiences.
- Conducted regular performance reviews, identifying areas of improvement and coaching staff towards professional growth.
- Monitored key performance indicators, making data-driven decisions to improve overall service levels.
Applicant Services Specialist
FEMA – Dept of Homeland Security
01.2006 - 12.2006
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
Administrative Assistant
West Care Medical Center
08.2000 - 08.2005
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Bookkeeper
Big Lots
06.1997 - 09.1999
- I was the primary bookkeeper of the accounts receivable/collections department
- My function was to maintain reconciliation of current accounts which I reported to management to ensure accountability for services rendered
- I prepared daily deposits
- Assisted with opening and closing of registers daily to ensure no overage or shortages occurred
- I maintained the daily ledgers
- I prepared weekly payroll reports
- I prepared reports of all merchandise in stock
- Monitored quantity of supplies in store and updated price listing of items in stock
- In charge of merchandise received gets to their respective locations
- I assisted in helping our customer service center when they were short handed
- I did returns and spoke with customers with their concerns.
Education
Bachelor of Science - Business
Delgado Community College
New Orleans, LASkills
- Invoice Processing
- Data Entry Proficiency
- Invoice Documentation Management
- Administrative Support
- Work Planning and Prioritization
- Value Estimation
- Process Monitoring
- Financial report creation
- Expense Reporting
- Data Analysis
- Vendor invoice processing
Education And Accreditations
John Ehret High School, 06/1997, 4300 Patriot St., Marrero, LA, 70072, Typing speed 55 wpm, Mandatory Yearly Classes: JFO Orientation, Security Briefing, Government Ethics, Safety Orientation, ERO Trilogy., ICS classes: ICS100, ICS200, ICS292, ICS700, ICS800, IS546, IS547, IS7, IS702, IS18, IS703, Quick Time, NEMIS, WIP, FRRATS, Park Master, IA Boot Camp: DF 103 - Intro to IA, DF 112 IHP Applicant Services, DF 116 Web Based Applicant Inquiry, DF 115 Applicant Services in the DRC, DF 113 DHOPS Overview and Recertification., Travel Rules and Regulations, National Safety Council Defensive Driving Course, First aid and blood borne pathogens
Phone
(504) 512-2240, (504) 512-2240
Ssn
0585
Personal Information
Citizenship: U.S. Citizen
Certification
idk...anything here??
Timeline
Housing Advisor Caseworker (Recertification)
FEMA – Dept. of Homeland Security
08.2007 - 06.2010
Applicant Service Park Closure
FEMA – Dept. of Homeland Security
06.2007 - 08.2007
Applicant Services Specialist Lead
FEMA – Dept of Homeland Security
01.2007 - 06.2007
Applicant Services Specialist
FEMA – Dept of Homeland Security
01.2006 - 12.2006
Administrative Assistant
West Care Medical Center
08.2000 - 08.2005
Bookkeeper
Big Lots
06.1997 - 09.1999
Bachelor of Science - Business
Delgado Community College
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