April Gonzalez
El Paso
Summary
Experienced customer service professional with a strong background in high-volume, fast-paced environments. Skilled in communication, interpersonal relations, and workflow optimization, with a proven ability to enhance team efficiency and contribute to a positive client experience. Recognized for adaptability, problem-solving, and maintaining service excellence under pressure, resulting in increased customer satisfaction and repeat engagement. Eager to bring a customer-focused mindset and collaborative spirit to an office setting.
Overview
5
5
years of professional experience
Work History
Manager
Village Inn Pancake House
El Paso
10.2025 - Current
- Supervised daily restaurant operations and maintained high service standards.
- Trained and mentored staff on customer service and food safety protocols.
- Managed inventory levels and ordered supplies to ensure smooth operations.
Volunteer
06.2024 - Current
- Volunteered during holidays to prepare and distribute meals to homeless individuals, supporting local outreach and community service efforts.
Security
Allied Universal
El Paso
03.2025 - 10.2026
- Conducted daily pre-trip and post-trip inspections to ensure compliance with safety standards.
- Managed and organized shipping documentation, including Bills of Lading (BOLs).
- Entered and maintained records for insurance policies, ID numbers, and license plate details in internal databases.
- Verified and updated records for insurance, licensing, and registration to ensure legal compliance and operational readiness.
- Processed and filed office paperwork accurately.
- Documented call details accurately in the system for record-keeping and follow-up.
- Provided product and service information, troubleshooting issues.
- Maintained a calm and professional demeanor during challenging interactions.
Server
Village Inn Pancake House
El Paso
10.2023 - 11.2024
- Great customer service
- Ability to multitask under stressful environments
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
Host
La Perla
Fayetteville
02.2022 - 09.2022
- Processed payments from customers using a POS system.
- Took reservations from patrons by phone or online.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Managed incoming calls during busy shifts.
Education
High School Diploma -
Eastlake High School
El Paso, TexasSkills
- Customer service
- Staff training
- Inventory management
- Document organization
- Team leadership
Hobbies and Interests
Volunteer, Animal services, 06/01/24, Current, Volunteered during holidays to prepare and distribute meals to homeless individuals, supporting local outreach and community service efforts.
Timeline
Manager
Village Inn Pancake House
10.2025 - Current
Security
Allied Universal
03.2025 - 10.2026
Volunteer
06.2024 - Current
Server
Village Inn Pancake House
10.2023 - 11.2024
Host
La Perla
02.2022 - 09.2022
High School Diploma -
Eastlake High School