April Grados
OKC
Summary
Dynamic Client Service Advocate with a proven track record at NSO- Carolyn Williams Center, enhancing client satisfaction through effective issue resolution and strong relationship building. Skilled in data entry and time management, I foster collaboration and promote organizational improvement, ensuring clients receive tailored support and timely assistance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Advocate
NSO- Carolyn Williams Center
01.2025 - Current
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Maintained detailed records of client interactions, assisting in identifying areas for improvement within the organization.
- Monitored account activity, proactively addressing potential issues before they escalated into problems.
- Developed strong relationships with clients, fostering trust and loyalty while promoting company values.
- Maintained accurate record-keeping with proactive attention to client information updates.
Front Desk/Trainer Assistant
Colaw Fitness Gym
10.2023 - Current
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a welcoming atmosphere at the front desk area, regularly tidying up space and updating informational materials as needed.
- Strengthened teamwork among front desk staff by fostering a collaborative work environment and promoting open communication channels.
Urgent Care Tech/Case Manger II
Red Rock BehavioralServices
06.2024 - 12.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Bachelor of Arts - Rehabilitation Counseling
East Central University
Ada, OK05-2012
Skills
- Data entry
- Time management
- Client relationship building
- Computer skills
- Issue resolution
- Communication skills
- Organizational skills
- Team building
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Case Manager II
Timeline
Client Service Advocate
NSO- Carolyn Williams Center
01.2025 - Current
Urgent Care Tech/Case Manger II
Red Rock BehavioralServices
06.2024 - 12.2025
Front Desk/Trainer Assistant
Colaw Fitness Gym
10.2023 - Current
Bachelor of Arts - Rehabilitation Counseling
East Central University
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