April Grissom
Petal,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable professional with experience working collaboratively with nursing staff to care for patients. Successfully attended to healthcare needs while maintaining comfort of patients. Consistently followed facility procedures, policies, and protocols to maintain safety and service quality.
Overview
17
17
years of professional experience
Work History
Inside Sales Representative
Howard Industry
Ellisville, MS
02.2024 - 06.2024
- Maintained detailed records of customer interactions, orders and account status updates.
- Monitored competitor activities and recommended changes accordingly.
- Solicited feedback from customers on product features and service levels.
- Contributed ideas for improving internal processes related to sales operations.
Registered Nurse
St Luke Home Health And Hospice
01.2022 - 04.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Registerd Nurse
Southeast Mississippi Rural Health Initiative Inc.
06.2021 - 01.2022
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
RN JAIL Nurse
HEALTHCAREfirst
Purvis, MS
01.2020 - 06.2021
RN Hospice
Deaconess Hospice
Laurel , MS
03.2019 - 07.2020
- Managed complex cases involving multiple diagnoses or treatments.
- Monitored vital signs, such as blood pressure, temperature, respiration rate, pulse rate and weight.
- Participated in continuing education programs related to nursing practice.
Registered Nurse
Forward Health Solutions
12.2016 - 06.2018
- Lab draws, patient customer relations, managed care and communication between doctor and patients
- Acted as liaison between patients and doctor for patient needs
- Assisted doctor for procedures at bedside
- Placed patients in hyperbaric chamber
- Medication injections and IV fluid replacement.
Case manager
Amedisys Home health
10.2013 - 02.2014
- For patients requiring nursing services at home
- Labs collected, wound care provided along with medication management and education on disease process
- Merit health wesley
RN ICU
Merit Health Wesley
Hattiesburg, MS
05.2011 - 02.2013
- Critical care nursing care provided
- Treatment and care of hemodynamically unstable patients in regards ventilator management, central line care, continuous dialysis replacement therapy, intravenous medication therapy, cardiac infusions, IV start, patient/family education and case management
- Acted as a charge nurse for day and night shift
- Provided leadership working with coworkers to assist with patient care and patient assignments
- Provided rapid response care as assigned for entire hospital
- Advantage rn travel nursing
Travel Nursing
Advantage Rn
Sebring , GL
07.2010 - 04.2011
- Critical care nursing care and skills provided
- Treatment and care of hemodynamically unstable patients in regards ventilator management, central line care, continuous dialysis replacement therapy, intravenous medication therapy, cardiac infusions, IV start, patient/family education and case management
- Worked in Calais, ME for 10 weeks at a regional hospital caring for many post op knee and hip replacements
- Also worked in Sebring, FL for 6 months at a level 3 trauma center providing care as assigned in CCU and ICU
- Forrest general hospital
RN ICU
Forrest General Hospital
Hattiesburg, MS
06.2007 - 07.2010
- Critical care nursing care and skills provided
- Treatment and care of hemodynamically unstable patients in regards ventilator management, central line care, continuous dialysis replacement therapy, intravenous medication therapy, cardiac infusions, ICP drains and insertion at bedside, alcohol and drug withdraw care, IV start, patient/family education and case management
- Cardiac nursing on telemetry floor with expertise on cardiac rhythms and arrhythmias on heart monitor.
Education
Associates Degree - Nursing
Jones county junior college
2007
Skills
- Skills & Abilities
- Communication skills
- Computer Proficiency
- Leadership abilities
- Customer relations
- Time management
- Organizational know how
- ACLS protocol
- PALS protocol
- Hospice care
- Home health care
- Computer skills
- Attention to Detail
- Email and Phone Etiquette
- Dependable
References
- Heather Ford 601-731-0967
- Willie Faye Buchanan 601-818-8276
- Terry Gardner 662-820-0843
Timeline
Inside Sales Representative
Howard Industry
02.2024 - 06.2024
Registered Nurse
St Luke Home Health And Hospice
01.2022 - 04.2023
Registerd Nurse
Southeast Mississippi Rural Health Initiative Inc.
06.2021 - 01.2022
RN JAIL Nurse
HEALTHCAREfirst
01.2020 - 06.2021
RN Hospice
Deaconess Hospice
03.2019 - 07.2020
Registered Nurse
Forward Health Solutions
12.2016 - 06.2018
Case manager
Amedisys Home health
10.2013 - 02.2014
RN ICU
Merit Health Wesley
05.2011 - 02.2013
Travel Nursing
Advantage Rn
07.2010 - 04.2011
RN ICU
Forrest General Hospital
06.2007 - 07.2010
Associates Degree - Nursing
Jones county junior college
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