Jelena Ostrolucanin

Belgrade,Serbia

Summary

Driven Inside Sales Representative from Industrija Skroba Jabuka, adept in B2B and B2C sales, leveraged exceptional customer service and analytical problem-solving skills to increase sales revenue. Mastered product knowledge and consultative selling, enhancing customer satisfaction and fostering strong client relationships. Demonstrated proficiency in multitasking and efficient organization, contributing to significant business development.

Overview

years of professional experience

Work History

Inside Sales Representative

Industrija Skroba Jabuka

07.2021 - 03.2023

Answered customers' questions regarding products, prices, and availability.
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Managed friendly and professional customer interactions.
Handled documentation for export of goods

Education

Bachelor Of Marketing And Trade - Sales

Belgrade Business School

Belgrade

Financial Administrator

Second Economy School

Belgrade

05.2019

Skills

Customer Service

Languages

Serbian

Native or Bilingual

English

Full Professional

German

Limited Working

Timeline