April Gross
Fresno,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Benefits Accounts Specialist
Insurance Relief
05.2022 - 12.2022
- Set up new customer accounts and updated existing information.
- Developed, maintained and utilized diverse client base.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Completed routine and complex account updates to resolve problems.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Eligibility Specialist
HealthComp Third Party Administrator
10.2009 - 02.2022
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Established databases to track, analyze and automate eligibility application processes.
- Engaged wider departments in accurate, timely paperwork completion.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Education
Bachelor of Science - Criminology
California State University - Fresno
Fresno, CASkills
- Research Proficiency
- Issue Investigation
- Billing Resolutions
- Documentation Skills
- Account Administration
- Maintaining Privacy
- Quality Standards Adherence
Timeline
Benefits Accounts Specialist
Insurance Relief
05.2022 - 12.2022
Eligibility Specialist
HealthComp Third Party Administrator
10.2009 - 02.2022
Bachelor of Science - Criminology
California State University - Fresno