April Gusman
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Methodist Stone Oak Hospital
10.2021 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Supported needs of 15+ patients on a medical oncology unit during hospital stay.
Customer Service Representative
McDonald’s
06.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
William H. Taft High School
San Antonio, TX04.2011
Skills
- Vital signs monitoring
- Patient Observation
- Professional Bedside Manner
- Patient-focused care
- Attention to Detail
- Transporting patients
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
Methodist Stone Oak Hospital
10.2021 - Current
Customer Service Representative
McDonald’s
06.2021 - 10.2021
High School Diploma -
William H. Taft High School
- Basic Life Support (BLS) Certification - American Heart Association.
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