April Haddock
Grifton,NC
Summary
Adaptable insurance and patient support professional with a strong background in claims processing, eligibility review, and EMR record updates. Consistently supports accurate billing, denial follow-up, and efficient front-office operations.
Overview
22
22
years of professional experience
Work History
Insurance/Billing Clerk
Eastern Dermatology & Pathology
Greenville, NC
11.2018 - 10.2026
- Processed insurance claims for dermatology and pathology accounts, ensuring timely reimbursement.
- Reviewed eligibility and benefits to confirm coverage prior to billing service charges.
- Posted payments and adjustments from remittance advice and EOBs.
- Resolved denied claims through follow-up with payers and patients.
- Verified coding details with clinical teams for accurate claim submission.
- Updated account notes in practice management and EMR systems.
- Reconciled billing discrepancies and corrected errors to maintain accurate insurance records.
Patient Support Specialist
Physicians East, PA
Greenville, NC
07.2004 - 09.2018
- Handled patient calls and directed clinical messages to appropriate staff to ensure timely communication.
- Assisted patients with check-in, registration, and intake paperwork.
- Managed patient scheduling and appointment changes for Physicians East outpatient clinics.
- Verified insurance coverage and updated demographic records in patient systems.
- Processed copay and deductible payments accurately, adhering to established guidelines to maintain financial integrity.
- Facilitated front desk operations and addressed patient service concerns to enhance patient satisfaction.
- Maintained accurate medical records and scanned documents into EMR files.
Education
High School Diploma -
Jones Senior High School
Trenton, NC05-1997
Skills
- Claims processing
- Insurance verification
- EOB processing
- Denial management
- Billing reconciliation
- Revenue cycle
- EMR documentation
- Patient registration
- Multitasking capacity
Timeline
Insurance/Billing Clerk
Eastern Dermatology & Pathology
11.2018 - 10.2026
Patient Support Specialist
Physicians East, PA
07.2004 - 09.2018
High School Diploma -
Jones Senior High School