April Hairston
Baxley,GA
Summary
Dynamic professional with extensive experience at the Department of Family and Children Services, excelling in case documentation and compliance management. Proven ability to enhance data integrity while providing behavioral support in high-pressure environments. Skilled in audit analysis and effective communication, ensuring accurate case processing and resolution of urgent concerns.
Overview
23
23
years of professional experience
Work History
Behavior Technician | Field Specialist | Auditor
Department of Family and Children Services (DFCS)
Baxley, GA
06.2022 - Current
- Serve as first point of contact for case-related escalations and urgent concerns, resolving issues efficiently while maintaining compliance standards.
- Review, audit, and analyze case documentation within internal systems to ensure accuracy, completeness, and policy adherence.
- Managed high-volume caseload documentation, ensuring compliance with deadlines and reporting requirements.
- Collaborate cross-functionally with case managers, supervisors, and administrative teams to ensure accurate case processing.
- Identified discrepancies and compliance risks in case documentation; escalated issues to supervisors for resolution.
- Provided de-escalation support to families and stakeholders during high-conflict situations, maintaining a focus on resolution.
- Maintain detailed electronic records with a strong focus on accuracy and timeliness.
Certified Nursing Assistant
Appling Healthcare
Baxley, GA
08.2021 - Current
- Maintain detailed documentation under strict regulatory guidelines to support quality patient care.
- Document patient records, assessments, and changes accurately, ensuring compliance with care standards.
- Monitor and report discrepancies or urgent matters to supervisors to facilitate timely interventions.
- Communicate effectively with interdisciplinary teams to ensure coordinated service delivery.
CNA | Monitor Tech | ER Tech | Behavioral Paraprofessional
Union Medical Center
Union, SC
03.2017 - 07.2021
- Monitored behavioral and medical changes, escalating urgent concerns to ensure prompt intervention.
- Collaborated with medical staff to uphold compliance standards and enhance accuracy in reporting.
- Maintained detailed charting and documentation to support timely patient assessments.
- Managed multiple responsibilities in fast-paced, high-volume environments.
Rehabilitation Aide / Certified Nursing Assistant
Brookview Health Care Rehabilitation
Gaffney, SC
08.2003 - 07.2021
- Ensured accurate treatment documentation and monitored patient progress to support effective care.
- Reported inconsistencies and concerns to supervisory staff to facilitate timely resolutions.
- Maintained compliance with facility policies and healthcare regulations to uphold patient safety standards.
Education
Diploma -
Appling County Comprehensive High
Baxley, GA05-2003
Skills
- Behavioral support
- Compliance management
- Audit analysis
- Record management
- Record retention
- Data integrity
- Case documentation
Timeline
Behavior Technician | Field Specialist | Auditor
Department of Family and Children Services (DFCS)
06.2022 - Current
Certified Nursing Assistant
Appling Healthcare
08.2021 - Current
CNA | Monitor Tech | ER Tech | Behavioral Paraprofessional
Union Medical Center
03.2017 - 07.2021
Rehabilitation Aide / Certified Nursing Assistant
Brookview Health Care Rehabilitation
08.2003 - 07.2021
Diploma -
Appling County Comprehensive High