April Hall
Brooklyn,NY
Summary
Results-driven Kitchen Manager with expertise in staff training, documentation management, and regulatory compliance. Skilled in resolving operational challenges and fostering a compliant work environment. Committed to enhancing team performance and upholding food safety standards.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
Vip Services
Brooklyn, New York
10.2024 - Current
- Enforced food safety standards to comply with health regulations consistently.
- Implemented cleaning schedules to maintain a sanitary kitchen environment regularly.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Collaborated with team members to resolve customer inquiries and service issues.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
Document Management Specialist
Prime Home Health
Brooklyn, New York
09.2021 - 10.2024
- Supervised documentation team to ensure compliance with company standards.
- Managed revisions of technical documents and user manuals for clarity and consistency.
- Trained staff on best practices for document management and version control.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Collaborated with other departments to ensure consistency across documentation systems.
- Maintained an inventory of all documents within the organization.
- Managed document archiving systems to ensure quick retrieval when needed.
- Responded promptly to requests from staff regarding questions about document formats or content.
- Conducted training sessions for new staff members on proper document management techniques.
- Reviewed documents submitted by staff members to ensure compliance with established guidelines.
- Assisted in the development of policies and procedures related to documentation management.
- Directed team to deliver accurate and well-written documents.
- Promptly responded to requests for information while maintaining security.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Housing Coordinator
Women In Need Win
Brooklyn, New York
05.2018 - 09.2021
- Collaborated with community organizations to secure resources for client support.
- Managed intake processes, ensuring timely assessments and service connections.
- Maintained accurate records of client interactions and housing status updates.
- Advocated for clients in navigating social services and public assistance programs.
- Advised tenants on their rights under applicable laws governing landlord-tenant relations.
- Collaborated with local government agencies on initiatives related to affordable housing availability.
- Performed administrative duties such as filing, data entry, recordkeeping.
- Coordinated tenant move-in and move-out activities including inspections, paperwork processing, and related tasks.
- Ensured all necessary documents were collected prior to approving a new tenancy agreement.
- Guided clients through transition to independent living within community.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Supervisor
Spectrum
Queens, New York
02.2020 - 03.2021
- Implemented training sessions focused on customer service skills and product knowledge.
- Delivered feedback and coaching to team members, supporting their development and performance improvement.
- Trained new staff on operational workflows and safety practices.
- Facilitated communication between management and team members, fostering collaboration and alignment on goals.
- Resolved customer complaints in a professional manner by utilizing problem-solving skills.
- Resolved customer inquiries, contributing to increased satisfaction with services provided.
- Analyzed customer feedback surveys in order to identify areas where improvements could be made.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Occupational Therapy
Brooklyn College
Brooklyn, NY06-2028
Skills
- Kitchen operations
- Food safety standards
- Inventory management
- Recordkeeping
- Project planning
- Customer service
- Customer interaction
- Staff training
- Teamwork and collaboration
- Effective communication
- Leadership
- Software Proficiency
- Problem solving
- Self-Directed
- Relationship building
- Patient assessment
Timeline
Kitchen Manager
Vip Services
10.2024 - Current
Document Management Specialist
Prime Home Health
09.2021 - 10.2024
Supervisor
Spectrum
02.2020 - 03.2021
Housing Coordinator
Women In Need Win
05.2018 - 09.2021
Bachelor of Science - Occupational Therapy
Brooklyn College