APRIL HALL
Marlton
Summary
Experienced Customer Service Associate with 15 years in cash handling and customer relations. Committed to achieving company goals that enhance client satisfaction and retention.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
American Heritage Credit Union
Cherry Hill
08.2022 - 01.2025
- Provided exceptional customer service to enhance member satisfaction at American Heritage Credit Union.
- Handled member inquiries and resolved issues efficiently via phone and in-person interactions.
- Assisted members with account management, including deposits, withdrawals, and transfers.
Senior Teller
Cornerstone Bank
Cherry Hill
04.2021 - 08.2022
- Processed customer transactions efficiently and accurately.
- Managed cash drawer, ensuring balanced daily reconciliations.
- Provided support to customers with inquiries regarding their accounts.
Customer Service Associate 2
Republic Bank
Marlton
10.2019 - 04.2021
- Performs various customer service duties, including address changes, check ordering, debit card, account opening, and maintenance requests.
- Interact through verbal and written communication with customers, representatives, external financial institutions, and coworkers in a professional manner.
Customer Service Associate
Whole Foods Market
Marlton
08.2017 - 11.2019
- Cross-trained in front and back of house positions to support team and help meet all customer needs.
- Worked with management and team members to handle every customer need and build brand loyalty.
Manager Family Business
Quiznos
Greensboro
11.2008 - 01.2013
- Scheduled and directed staff of 12 in daily assignments, enhancing overall team productivity.
- Developed and maintained customer service standards, ensuring high levels of customer satisfaction.
- Prepared weekly payroll to keep up with projected revenue for the week.
Help Desk Representative
Mark Systems
Mount Holly
09.2005 - 10.2008
- Developed learning material and trained clients in proper use of software to improve productivity.
- Quality tested software programs
- Directed major software and hardware issues to appropriate authorities.
- Consulted with other team members on special projects, system design and technical issues.
Customer Service Representative/Teller
Commerce Bank
Mount Laurel
11.2002 - 09.2005
- Performs various customer service duties, including address changes, check ordering, debit card, account opening, and maintenance requests.
- Consulted with other departments to resolve discrepancies and create effective solutions.
- Maintained daily operations of ATM, coin machine and working vault.
- Ensured supply of money for financial institution's needs, based on legal requirements.
- Performed teller audits, maintained logs, located and resolved teller differences.
Teller / Head Teller
Yardville National Bank
Yardville
08.1987 - 11.2002
- Supervised and coordinated activities of tellers engaged in receiving and paying out money and keeping records of financial transactions.
- Controlled cash value and weekly shipments of currency and coin both incoming and outgoing while maintaining control of operating cash.
Education
High School Diploma -
Hamilton East
Hamilton, NJSkills
- Customer service excellence
- Professional demeanor
- Team Collaboration
- Adaptability and flexibility
Timeline
Customer Service Representative
American Heritage Credit Union
08.2022 - 01.2025
Senior Teller
Cornerstone Bank
04.2021 - 08.2022
Customer Service Associate 2
Republic Bank
10.2019 - 04.2021
Customer Service Associate
Whole Foods Market
08.2017 - 11.2019
Manager Family Business
Quiznos
11.2008 - 01.2013
Help Desk Representative
Mark Systems
09.2005 - 10.2008
Customer Service Representative/Teller
Commerce Bank
11.2002 - 09.2005
Teller / Head Teller
Yardville National Bank
08.1987 - 11.2002
High School Diploma -
Hamilton East