April Haney
Grand Ledge,MI
Summary
Dynamic Senior Case Manager recognized for a strong track record at Allied Universal Compliance and Investigations, specializing in case analysis and meticulous documentation. Expertly managed complex caseloads while enhancing client service plans, achieving over a 90% success rate. Possesses exceptional analytical abilities paired with a steadfast commitment to confidentiality and ethical standards. Aiming to leverage these skills to drive further client success in future roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Allied Universal Compliance and Investigations
Raleigh, NC
08.2018 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Monitored client progress through regular follow-up contacts.
- Participated in professional development activities related to case management best practices.
- Maintained up-to-date case records with case activity status.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted clients in setting realistic goals and developing action plans.
- Prepared and presented case reports and summaries to stakeholders and management.
- Participated in professional development opportunities to stay current with best practices in case management.
- Identified barriers to client success and developed strategies to overcome them.
- Maintained confidentiality and adhered to professional ethics and standards.
- Monitored client progress through regular follow-ups and case reviews.
- Utilized case management software and databases for efficient information tracking.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Intern Investigator
Saint Lucie County Public Defender's Office
Port Saint Lucie, FL
04.2016 - 11.2018
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Reviewed police reports, medical records, and other documents for evidence.
- Organized and maintained files of all investigative activities.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Provided expert testimony in court concerning investigation findings.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
- Prepared detailed reports summarizing investigative activities and results.
- Explored alternative investigative methods when traditional ones proved ineffective.
- Attended training sessions to stay current on new investigative trends and technologies.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Presented case summaries at team meetings for review purposes.
- Followed up on leads obtained through interviews or other sources.
- Researched relevant laws pertaining to active investigations.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Maintained organized records of all information and material pertinent to open investigations.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
- Testified under oath in administrative hearings and criminal court cases.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
- Maintained strict confidentiality and discretion in handling sensitive information and investigations.
- Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
- Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
- Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.
- Testified in court cases to back up case evidence and detail timelines.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ06-2014
Skills
- Case Analysis
- Documentation proficiency
- Insurance regulations
Accomplishments
- Intern Investigator of the year for Saint Lucie County in 2017
- Completed course on Blood Spatter Analysis
- Completed "The Component Method" for criminal defense
Certification
- Cerificates to investigate homicides and stalking cases 2016
- Certified Forensic Interviewer
- CC investigator license holder in Florida
Timeline
Senior Case Manager
Allied Universal Compliance and Investigations
08.2018 - Current
Intern Investigator
Saint Lucie County Public Defender's Office
04.2016 - 11.2018
Bachelor of Science - Criminal Justice
University of Phoenix
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