Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

April Haney

Grand Ledge,MI

Summary

Dynamic Senior Case Manager recognized for a strong track record at Allied Universal Compliance and Investigations, specializing in case analysis and meticulous documentation. Expertly managed complex caseloads while enhancing client service plans, achieving over a 90% success rate. Possesses exceptional analytical abilities paired with a steadfast commitment to confidentiality and ethical standards. Aiming to leverage these skills to drive further client success in future roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Case Manager

Allied Universal Compliance and Investigations
Raleigh, NC
08.2018 - Current
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors as required.
  • Monitored client progress through regular follow-up contacts.
  • Participated in professional development activities related to case management best practices.
  • Maintained up-to-date case records with case activity status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Assisted clients in setting realistic goals and developing action plans.
  • Prepared and presented case reports and summaries to stakeholders and management.
  • Participated in professional development opportunities to stay current with best practices in case management.
  • Identified barriers to client success and developed strategies to overcome them.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Monitored client progress through regular follow-ups and case reviews.
  • Utilized case management software and databases for efficient information tracking.
  • Managed caseloads effectively, ensuring timely documentation and reporting.

Intern Investigator

Saint Lucie County Public Defender's Office
Port Saint Lucie, FL
04.2016 - 11.2018
  • Conducted interviews with witnesses and suspects to obtain information related to case.
  • Reviewed police reports, medical records, and other documents for evidence.
  • Organized and maintained files of all investigative activities.
  • Analyzed data gathered during investigations to determine the validity of claims or theories.
  • Provided expert testimony in court concerning investigation findings.
  • Developed strategies for gathering additional evidence or intelligence related to cases.
  • Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
  • Prepared detailed reports summarizing investigative activities and results.
  • Explored alternative investigative methods when traditional ones proved ineffective.
  • Attended training sessions to stay current on new investigative trends and technologies.
  • Adhered to departmental policies regarding investigations and reporting procedures.
  • Presented case summaries at team meetings for review purposes.
  • Followed up on leads obtained through interviews or other sources.
  • Researched relevant laws pertaining to active investigations.
  • Reported results of investigations with written observations and photographs, and produced final reports.
  • Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
  • Maintained detailed case log of all cases assigned to monitor progress and completion.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Maintained organized records of all information and material pertinent to open investigations.
  • Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
  • Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
  • Testified under oath in administrative hearings and criminal court cases.
  • Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
  • Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
  • Maintained strict confidentiality and discretion in handling sensitive information and investigations.
  • Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
  • Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
  • Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
  • Documented facts and statements gathered from complainants, witnesses and accused persons.
  • Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.
  • Testified in court cases to back up case evidence and detail timelines.
  • Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
06-2014

Skills

  • Case Analysis
  • Documentation proficiency
  • Insurance regulations

Accomplishments

  • Intern Investigator of the year for Saint Lucie County in 2017
  • Completed course on Blood Spatter Analysis
  • Completed "The Component Method" for criminal defense

Certification

  • Cerificates to investigate homicides and stalking cases 2016
  • Certified Forensic Interviewer
  • CC investigator license holder in Florida

Timeline

Senior Case Manager

Allied Universal Compliance and Investigations
08.2018 - Current

Intern Investigator

Saint Lucie County Public Defender's Office
04.2016 - 11.2018

Bachelor of Science - Criminal Justice

University of Phoenix
April Haney