Dynamic Senior Case Manager recognized for a strong track record at Allied Universal Compliance and Investigations, specializing in case analysis and meticulous documentation. Expertly managed complex caseloads while enhancing client service plans, achieving over a 90% success rate. Possesses exceptional analytical abilities paired with a steadfast commitment to confidentiality and ethical standards. Aiming to leverage these skills to drive further client success in future roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Allied Universal Compliance and Investigations
Raleigh, NC
08.2018 - Current
Assessed clients' needs, developed service plans and monitored progress towards goals.
Maintained accurate case records and documentation according to agency guidelines.
Compiled reports on cases and submitted them to supervisors as required.
Monitored client progress through regular follow-up contacts.
Participated in professional development activities related to case management best practices.
Maintained up-to-date case records with case activity status.
Adhered to ethical principles and standards to protect clients' confidential information.
Participated in regular team meetings and in-house training sessions to boost group effectiveness.
Assisted clients in setting realistic goals and developing action plans.
Prepared and presented case reports and summaries to stakeholders and management.
Participated in professional development opportunities to stay current with best practices in case management.
Identified barriers to client success and developed strategies to overcome them.
Maintained confidentiality and adhered to professional ethics and standards.
Monitored client progress through regular follow-ups and case reviews.
Utilized case management software and databases for efficient information tracking.
Managed caseloads effectively, ensuring timely documentation and reporting.
Intern Investigator
Saint Lucie County Public Defender's Office
Port Saint Lucie, FL
04.2016 - 11.2018
Conducted interviews with witnesses and suspects to obtain information related to case.
Reviewed police reports, medical records, and other documents for evidence.
Organized and maintained files of all investigative activities.
Analyzed data gathered during investigations to determine the validity of claims or theories.
Provided expert testimony in court concerning investigation findings.
Developed strategies for gathering additional evidence or intelligence related to cases.
Drafted legal documents such as search warrants, subpoenas, arrest warrants, and indictments.
Prepared detailed reports summarizing investigative activities and results.
Explored alternative investigative methods when traditional ones proved ineffective.
Attended training sessions to stay current on new investigative trends and technologies.
Adhered to departmental policies regarding investigations and reporting procedures.
Presented case summaries at team meetings for review purposes.
Followed up on leads obtained through interviews or other sources.
Researched relevant laws pertaining to active investigations.
Reported results of investigations with written observations and photographs, and produced final reports.
Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
Maintained detailed case log of all cases assigned to monitor progress and completion.
Interviewed subjects, targets and witnesses for information verification and corroboration.
Maintained organized records of all information and material pertinent to open investigations.
Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
Verified and authenticated validity and admissibility of evidence and preserved integrity for court hearings.
Testified under oath in administrative hearings and criminal court cases.
Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
Managed caseloads efficiently, prioritizing tasks and meeting strict deadlines in high-pressure environments.
Maintained strict confidentiality and discretion in handling sensitive information and investigations.
Employed logic and analytical skills to solve complex problems and identify patterns indicative of criminal activity.
Prepared detailed investigative reports and presentations, summarizing findings and recommending actionable steps.
Interviewed witnesses, suspects, and experts to gather critical information and corroborate evidence.
Documented facts and statements gathered from complainants, witnesses and accused persons.
Executed and obtained search warrants and subpoenas to obtain evidence for resolution of criminal matters.
Testified in court cases to back up case evidence and detail timelines.
Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ
06-2014
Skills
Case Analysis
Documentation proficiency
Insurance regulations
Accomplishments
Intern Investigator of the year for Saint Lucie County in 2017
Completed course on Blood Spatter Analysis
Completed "The Component Method" for criminal defense
Certification
Cerificates to investigate homicides and stalking cases 2016
Certified Forensic Interviewer
CC investigator license holder in Florida
Timeline
Senior Case Manager
Allied Universal Compliance and Investigations
08.2018 - Current
Intern Investigator
Saint Lucie County Public Defender's Office
04.2016 - 11.2018
Bachelor of Science - Criminal Justice
University of Phoenix
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