APRIL HANKERSON
Melbourne
Summary
Customer service specialist with expertise in prioritizing and multitasking in fast-paced environments. Proven track record of collaborating effectively within teams to achieve both personal and organizational objectives. Recognized for adeptly managing escalated customer support issues, ensuring high levels of satisfaction.
Overview
11
11
years of professional experience
Work History
Outside Sales Representative
MDS Communication
Phoenix
06.2026 - 06.2026
- Conducted product demonstrations to showcase MDS Communication services effectively.
- Responded promptly to customer inquiries via phone or email.
- Negotiated prices and set up contracts to finalize sales agreements.
Sales Associate
EG-America
Viera
06.2025 - 04.2026
- Assisted customers in product selection and provided exceptional service.
- Managed cash register, processed transactions, and maintained accurate financial records.
- Stocked shelves, organized inventory, and ensured product displays were appealing.
Sales Associate
7-11 Convenience Store
03.2023 - 04.2025
Customer Care Advocate
VitaCare Prescription Services
01.2022 - 01.2024
- Provide exceptional customer support
- Fill Prescriptions
- Request Rx from HCP
- Transfer Prescriptions between Pharmacies
Intake Worker/ Customer Service Agent
Aetna Health Care
01.2017 - 01.2019
- Delivered customer service to clients, addressing inquiries and resolving issues effectively.
- Processed Medicare assistance applications for customers, ensuring timely and accurate submissions.
- Verified social security numbers and dates of birth to ensure accuracy for DCF application processing.
Administrative Assistant
Advanced Insurance Coverages
01.2015 - 01.2017
- Supported president and vice president with scheduling, correspondence, and office management.
- Processed flood applications for underwriter review while managing inventory and ordering supplies.
Education
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL01-1994
Skills
- Lead generation strategies
- Field sales techniques
- Sales presentations
- Upselling
- Price negotiation
- Client relationship management
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Professional demeanor
Locations
- Boca Raton, FL, 33431
- Sunrise, FL, 33322
- Coral Springs, FL, 33065
- Deerfield Beach, FL, 33441
- Lauderdale Lakes, FL, 33319
Timeline
Outside Sales Representative
MDS Communication
06.2026 - 06.2026
Sales Associate
EG-America
06.2025 - 04.2026
Sales Associate
7-11 Convenience Store
03.2023 - 04.2025
Customer Care Advocate
VitaCare Prescription Services
01.2022 - 01.2024
Intake Worker/ Customer Service Agent
Aetna Health Care
01.2017 - 01.2019
Administrative Assistant
Advanced Insurance Coverages
01.2015 - 01.2017
High School Diploma -
Boyd Anderson High School