April Hannah
Spring Lake,NC
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
14
14
years of professional experience
Work History
Senior Elite Account Executive
Yelp
04.2019 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Gained understanding of goals, objectives and processes to meet client business needs.
Guest Services Associate
European Wax Center
01.2016 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
Bartender Trainer
Bahama Breeze
04.2009 - 01.2016
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
Education
Bachelor of Arts - Mass Communication
North Carolina Central University
Durham, NC05.2013
Skills
- Strong Presentation Skills
- Sales Expertise
- Budget Development
- Goals and Performance
- Business Development and Planning
Timeline
Senior Elite Account Executive
Yelp
04.2019 - Current
Guest Services Associate
European Wax Center
01.2016 - 01.2018
Bartender Trainer
Bahama Breeze
04.2009 - 01.2016
Bachelor of Arts - Mass Communication
North Carolina Central University