April Hansbrough
Maricopa,USA
Summary
Pharmacy technician offering 20 plus years of experience and a wide variety of skill sets. Well versed in daily pharmacy operations, acting as a liaison between patient and provider and/or insurance companies, obtaining medication history for hospital admissions, financial assistance, clean room operations, sterile and non-sterile compounding, employee supervision, and process implementation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician III/ Medication History- Full-time
Abrazo Arrowhead Campus Hospital
Glendale, Arizona
03.2016 - Current
- Conducted thorough medication reconciliation to ensure accurate patient records during admissions.
- One-on-one interaction with patients, families, and facilities for medication histories.
- Collaborated with multidisciplinary teams to resolve medication-related issues and enhance patient safety.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Verifying prescription history with pharmacies and/or PMP
- Answering phone calls from nursing and other providers.
- Assisting pharmacists, other technicians, and nursing with tasks as requested.
- Filling in-patient med orders for pharmacist approval.
- Stocking in-patient and procedural medication dispensing cabinets.
- Sterile and non-sterile compounding.
- Functioned as lead technician then tech supervisor until 2023.
- Previously implemented and monitored standard operating procedures for sterile compounding and other technician tasks.
- Implemented inventory tracking systems that improved accuracy in stock levels and reduced waste.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician- PRN (previously full-time lead technician)
Ironwood Cancer and Research Center In-Office Dispensary
Chandler, Arizona
07.2023 - Current
- Data entry of new prescriptions from in-office prescribers.
- Insurance and prior authorization processing.
- Obtaining financial assistance on behalf of patients.
- Supporting patients through obtaining new specialty medications through in-office dispensary, specialty pharmacies, or via manufacturer assistance programs.
- Report
- Filling specialty medications for pharmacist approval.
- Processing incoming refill requests from patients or providers.
- Inventory management.
- Employee supervision and new hire training.
- Setting up an additional office in a secondary dispensing location.
- Engaging in direct communication with healthcare providers to discuss patient care plans.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients.
Pharmacy Technician
Fry's Food and Drug
Phoenix, Arizona
04.2015 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosages, filled prescriptions and prepared prescription labels with accuracy.
- Counted and labeled prescriptions for pharmacist approval.
- Entered and processed prescriptions into the internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Pharmacy Technician- Lead Technician
CVS Pharmacy
Waynesboro, Virginia
10.2010 - 03.2015
- Assisted patients with new prescription drop off, refill requests, prescription pick up.
- Answered incoming phone calls from patients and prescribers and assisted as needed.
- Data entry of new incoming prescriptions.
- Counted and labeled prescriptions for pharmacists’ final verification.
- Inventory management.
- Oversaw duties and development of fellow technicians.
- Employee scheduling.
- New hire training.
Pharmacy Technician
Omnicare Pharmacy (formerly Williamson’s)
Harrisonburg, Virginia
06.2009 - 09.2010
- Data entry of new orders from long-term care, acute care, group homes, etc.
- Monthly fulfillment of maintenance medications.
- Preparing medications for daily delivery via courier.
- Inspecting and replenishing emergent medication boxes for return to facility.
- Monitoring and record keeping of hard copies for controlled substance dispensing per state law at the time.
- Answered incoming phone calls from nursing staff at various facilities.
- Received and appropriately routed incoming faxes to relevant departments.
Education
Bachelor of Science - Biology
Arizona State University
TempeNo Degree - Biology
Mary Baldwin University
Staunton, VirginiaPharmacy Technicians' Diploma - Pharmacy Technician
American National University
Salem, Harrisonburg, Virginia05-2007
Skills
- Verbal and Written Communication
- One-on-one patient interaction
- Critical Thinking
- Employee Supervision
- Employee Training Program
- Problem Solving
- Time Management
- Microsoft Office
- Cerner
- PharmacyOne/Liberty
- Omnicell
- Workflow optimization
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Interpreting and processing medication orders
- Healthcare regulations
- Drug inventory management
- Updating medication histories
- Intravenous admixture preparation
- Operations support
- Sterile and non-sterile compounding
Certification
- Arizona Board of Pharmacy- T045078
- PTCB Certification CPhT- 610107010355170
Timeline
Pharmacy Technician- PRN (previously full-time lead technician)
Ironwood Cancer and Research Center In-Office Dispensary
07.2023 - Current
Pharmacy Technician III/ Medication History- Full-time
Abrazo Arrowhead Campus Hospital
03.2016 - Current
Pharmacy Technician
Fry's Food and Drug
04.2015 - 03.2016
Pharmacy Technician- Lead Technician
CVS Pharmacy
10.2010 - 03.2015
Pharmacy Technician
Omnicare Pharmacy (formerly Williamson’s)
06.2009 - 09.2010
Bachelor of Science - Biology
Arizona State University
No Degree - Biology
Mary Baldwin University
Pharmacy Technicians' Diploma - Pharmacy Technician
American National University