April Hansen
Quincy
Summary
Dynamic and supportive professional with experience at Cambridge Assisted Living, enhancing resident quality of life through effective activity planning and emotional support. Proven ability to manage time efficiently while fostering teamwork, resulting in increased resident retention and satisfaction. Skilled in maintaining compliance and safety standards in care environments.
Overview
8
8
years of professional experience
Work History
Resident Assistant
Cambridge Assisted Living
Quincy, WA
08.2024 - 01.2026
- Assisted residents with daily living activities to enhance quality of life.
- Provided emotional support and companionship to residents, fostering a positive environment.
- Coordinated recreational activities promoting social interaction among residents.
- Maintained accurate records of resident care and incidents for compliance and safety.
- Communicated effectively with families regarding resident needs and care plans.
- Trained new staff on operational procedures and resident engagement strategies.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
Assistant Cook
Quincy School District
Quincy, WA
06.2021 - 10.2021
- Assisted in meal preparation, ensuring adherence to food safety standards and hygiene practices.
- Collaborated with kitchen staff to streamline food service operations during peak periods.
- Maintained cleanliness of kitchen equipment and workstations, contributing to efficient workflow.
- Supported inventory management by tracking supplies and notifying supervisors of shortages.
- Assisted in special event catering, delivering high-quality service to students and staff participants.
- Prepared food orders to support waitstaff and other team members.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Maintained proper food safety practices, ensuring a healthy and safe dining environment for guests.
Waitress
Scale House Cafe
Quincy, WA
04.2018 - 05.2020
- Provided exceptional customer service in a fast-paced environment.
- Efficiently took and processed customer orders using POS system.
- Maintained cleanliness and organization of dining area and kitchen supplies.
- Collaborated with kitchen staff to ensure timely food delivery.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Monitored inventory levels, restocking supplies as needed during shifts.
- Contributed to daily specials promotion, increasing customer engagement.
Education
High School Diploma -
Quincy High School
Quincy, WA06-2010
Skills
- Time management
- Team player
- Supportive
- Activity planning
Timeline
Resident Assistant
Cambridge Assisted Living
08.2024 - 01.2026
Assistant Cook
Quincy School District
06.2021 - 10.2021
Waitress
Scale House Cafe
04.2018 - 05.2020
High School Diploma -
Quincy High School