April Happel
Central,SC
Summary
Driven Certified Intervention Specialist with a track record of delivering compassionate emotional support and effective crisis intervention strategies. At Mental Health America Greenville County, excelled in collaborative teamwork and problem-solving, significantly enhancing caller safety and support. Skilled in documentation and intervention planning, adept at multitasking and continuous professional development.
Overview
14
14
years of professional experience
Work History
Certified Intervention Specialist
Mental Health America Greenville County
10.2019 - Current
- Crisis intervention/Collaboration for suicidal callers and making safety plans
- Give supportive counseling to callers by doing active listening skills and brainstorming
- Give resources for help i.e. therapists, rehab centers, housing options.
- Interacted with callers by phone, text messaging, and web chat.
- Would reach out to 911 services if asked or someone was in active suicide attempt.
- Schedule follow up calls to check on callers.
- Make caseforms of each call/text/chat.
Senior Certified Pharmacy Technician
Walgreens
10.2010 - 05.2019
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Reviewed and verified customer information and insurance provider information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured and compounded medications following standard procedures.
Education
Associate of Science - General Studies
USC Union
Union05.2006
Associate of Arts - General Studies
USC Union
Union, SC05.2006
Skills
- Collaborative Teamwork
- Assessment tools
- Intervention strategies proficiency
- Emotional Support
- Problem-solving skills
- Multitasking strength
- Intervention Planning
- Crisis intervention strategies
- Documentation
- Continuous professional development
Timeline
Certified Intervention Specialist
Mental Health America Greenville County
10.2019 - Current
Senior Certified Pharmacy Technician
Walgreens
10.2010 - 05.2019
Associate of Science - General Studies
USC Union
Associate of Arts - General Studies
USC Union
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