- Gardening
- Enjoy hobbies that combine physical activity with outdoor exploration
- Cooking
- Baking
- Mindfulness Practices
April Harris
Burlington,NC
Summary
Dedicated and hardworking professional eager to learn and grow in dynamic environments. Passionate about helping others and consistently striving to make a positive impact through effective communication and support. Committed to continuous personal and professional development, embracing new challenges with enthusiasm. Prepared to leverage skills and dedication to contribute meaningfully in a collaborative setting.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Healthcare Services Associate
AnywhereWorks
Burlington, NC
08.2024 - Current
- Delivered exceptional customer service support to individuals contacting primary care providers, hospitals, and clinics.
- Handled more than 50 customer calls each day to enhance service delivery and client satisfaction.
CNA - Certified Nursing Assistant
Peak Resources
Hillsborough, NC
02.2024 - 08.2024
- Enhanced quality of life for elderly residents by providing support with activities of daily living. Improved nutritional intake by guiding residents in meal choices. Achieved high satisfaction by promptly addressing residents' needs through timely responses to call lights.
- Monitored vital signs, reporting changes to healthcare team promptly for timely interventions.
CNA - Certified Nursing Assistant
Alamance Health Care Center
Burlington, NC
10.2022 - 02.2024
- Supported residents in performing activities of daily living to promote independence and well-being.
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Monitored vital signs, reporting changes to healthcare team promptly for timely interventions.
CNA - Certified Nursing Assistant
White Oak Manor
Burlington, NC
02.2022 - 10.2022
- Supported residents in performing activities of daily living to promote independence and well-being.
Lead CNA - Certified Nursing Assistant
Twin Lakes
Burlington, NC
08.2019 - 02.2022
- Enhanced employee training programs for new hires. Collaborated with staff throughout the facility to improve resident care quality.
Med Tech/SIC
Blakey Hall Retirement Community
Elon, NC
01.2019 - 08.2019
- Achieved timely medication delivery to residents, enhancing overall care quality. Managed facility operations to support optimal resident well-being.
Emergency Room Secretary
Alamance Regional
Burlington, NC
12.2017 - 01.2019
- Managed communication by making calls and paging doctors for emergency room staff. Supported paperwork processing for behavioral patients seen in the emergency room and potential admissions to the behavioral unit.
CNA - Certified Nursing Assistant
Alamance Health Care Center
Burlington, NC
01.2017 - 12.2017
- Oversaw resident care to ensure proper support for daily living activities.
Med Tech/CNA
PRESBYTERIAN HOME OF HAWFIELDS
Mebane, NC
10.2014 - 01.2017
- Managed medication distribution for residents, maintaining accuracy and compliance with established medication records.
CNA - Certified Nursing Assistant
Burlington Manor
Burlington, NC
02.2011 - 10.2014
- Monitored and coordinated care services for elderly residents, promoting their independence in daily living tasks.
Supervisor/ Projectionist
Carousel Cinemas
Burlington, NC
07.2008 - 02.2011
- Directed team members in concession area to optimize service delivery. Addressed customer service issues to enhance guest satisfaction. Oversaw daily operations to ensure efficiency in concession area.
Ticket Sales
West End Cinemas
Burlington, NC
07.2007 - 07.2008
- Processed ticket sales and provided assistance to customers attending movie showings.
Education
Associate's degree - Healthcare Management
Piedmont Community College
Roxboro, NC05-2026
High school diploma - Science
Bartlett Yancey High School
Yanceyville, NC06-2007
Skills
- Patient Care
- Call center
- Computer Skills
- Appointment scheduling
- Communication skills
- Data entry
- Management
- Medical receptionist
- Computer skills
Affiliations
- Phi Theta Kappa honors society
- December 2017 to Present
- I am a member of the Phi Theta Kappa honors society. I was awarded this by having a 4.0 GPA in college.
Certification
- Certified Medication Technician
- Certified Medication Aide
- BLS Certification
- State Tested Nursing Assistant
- CNA
- CPR Certification
- Microsoft Word
Interests
Timeline
Healthcare Services Associate
AnywhereWorks
08.2024 - Current
CNA - Certified Nursing Assistant
Peak Resources
02.2024 - 08.2024
CNA - Certified Nursing Assistant
Alamance Health Care Center
10.2022 - 02.2024
CNA - Certified Nursing Assistant
White Oak Manor
02.2022 - 10.2022
Lead CNA - Certified Nursing Assistant
Twin Lakes
08.2019 - 02.2022
Med Tech/SIC
Blakey Hall Retirement Community
01.2019 - 08.2019
Emergency Room Secretary
Alamance Regional
12.2017 - 01.2019
CNA - Certified Nursing Assistant
Alamance Health Care Center
01.2017 - 12.2017
Med Tech/CNA
PRESBYTERIAN HOME OF HAWFIELDS
10.2014 - 01.2017
CNA - Certified Nursing Assistant
Burlington Manor
02.2011 - 10.2014
Supervisor/ Projectionist
Carousel Cinemas
07.2008 - 02.2011
Ticket Sales
West End Cinemas
07.2007 - 07.2008
Associate's degree - Healthcare Management
Piedmont Community College
High school diploma - Science
Bartlett Yancey High School